Has anyone in the past had any issues with moving their OneNumber to a new Apple Watch? Since getting a new watch and removing the plan from the old watch I have not been able to add it to the new watch through the portal in the Watch App. It just says I am not the owner of the phone number and to call customer service, which I have and they don’t know what to do, been in store twice, they can’t figure it out, promising to raise a ticket and someone will call me, it’s been nearly a month with two visits over this time. And yet still paying for the service, store unable to assist with a refund for the unusable service!
I had the same issue when trying to add my apple watch. Eventually I got the customer service rep to transfer me to someone that knew what they were doing (maybe), that person was able to immediately get it so I could add my watch. Though I do have an interesting new problem where if I go to view my plan/addons it says I have had a pending request on my connection for almost 2 months now and One Number doesn't show on my plan nor do I get charged for it. Maybe you're paying for my OneNumber 😁.
Interesting! I was finally able to get this resolved, after an email to Jason I got a call within a couple of hours, and the rep sorted for me after a few back and forth testing different things. Solution was they had to delete my One NZ profile and I re-registered. This allowed me to add the OneNumber to my plan!
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