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Forums › One NZ (including Farmside) › Certificate expiry for domain customerzone.vodafone.co.nz
rhy7s

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#317555 25-Oct-2024 15:37
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As per https://www.sslshopper.com/ssl-checker.html#hostname=customerzone.vodafone.co.nz (my mother-in-law raised it with JM via chat with Hana but the agent kept circling back to blame it on the local device's certificate store if someone with One wants to check up on that).

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zocster
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  #3301501 25-Oct-2024 15:51
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I thought they only use one.nz now?



boosacnoodle
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  #3301502 25-Oct-2024 15:53
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zocster: I thought they only use one.nz now?

 

Nope, still goes to customerzone.vodafone.co.nz if you go from the One NZ home page and choose Customer Zone. It's security certificate expired 227 days ago - poor form.

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  #3301508 25-Oct-2024 15:59
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I can't find any link to "Customer Zone" from the home page. Can you be more specific?



rhy7s

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  #3301510 25-Oct-2024 16:10
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Redirects to the vodafone url from https://one.nz/#sign-in-customerzone

 

Edit: or go to the Forgot Password link on that page.

michaelmurfy
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  #3301511 25-Oct-2024 16:10
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It's now https://customerzone.one.nz as "Vodafone" doesn't exist.

 

This is where the One NZ website links. So you'll need to update your bookmarks.




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Behodar
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  #3301516 25-Oct-2024 16:24
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rhy7s:

 

Redirects to the vodafone url from https://one.nz/#sign-in-customerzone

 

Edit: or go to the Forgot Password link on that page.

 

 

You are quite right!

 

So, from https://one.nz click on the stylised "person" in the top right, Customer Zone, Forgot Password. Bam, expired certificate.

 
 
 
 

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freitasm
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  #3301519 25-Oct-2024 16:51
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Uploading a screenshot (or two):

 

 

 

 




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michaelmurfy
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  #3301540 25-Oct-2024 18:06
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Weird. I got redirected to one.nz on my laptop from that page before and now to vodafone.co.nz when I try now from my phone. Seems to be a misconfigured service somewhere. 




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kingdragonfly
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  #3301578 25-Oct-2024 20:45
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Not that you can fix it, but a web server with an incorrect time zone can cause problems with SSL certificates

SSL certificates have specific validity periods, and if the server's time zone is incorrect, it can lead to issues with certificate validation

This might result in errors like "SEC_ERROR_EXPIRED_CERTIFICATE" or "SEC_ERROR_NOT_YET_VALID_CERTIFICATE" when users try to access the site.

You could ask One.nz to verify their webserver as the correct time zone set.

https://support.mozilla.org/en-US/kb/troubleshoot-time-errors-secure-websites

https://www.ssl.com/guide/troubleshooting-ssl-tls-browser-errors-and-warnings/

Ruphus
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  #3301584 25-Oct-2024 21:33
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Someone in the web team needs to update the URL to be https://customerzone.one.nz/selfservice-customerzone/resetPasswordLoginId.jsf

OmniouS
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  #3301593 25-Oct-2024 22:20
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It's not just that - the legacy endpoint makes an appearance during the login flow as well. Try entering invalid credentials.

 

It will redirect to the new site if you ignore the SSL errors.




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