Micro outages on One?

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BarTender

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#317631 31-Oct-2024 17:49

We had about 4 outages of about 30 seconds to 1 minute today.

This was on a business UFB connection in Wellington and Christchurch. Our Auckland office was fine but the other two had weird teams calls dropping.

Didn’t touch anything or reboot the office router and it came back typically in under 2 minutes.

Anyone else experienced that today?

MadEngineer

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#3303857 31-Oct-2024 19:39

Yep, I’ve raised a fault. You should as well if you haven’t already.

Looked like routing updates or similar.

You're not on Atlantis anymore, Duncan Idaho.

CYaBro

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#3303858 31-Oct-2024 19:50

Yes had a customer in Chch with the same thing today and looking at the router logs they had a couple yesterday morning as well.
Will tell them to log a fault as well.

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lxsw20

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#3303878 31-Oct-2024 21:29

Yes had the same in Dunedin today.

Eva888

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#3303981 1-Nov-2024 08:47

I’ve been getting them at night before midnight. Watching YouTube and suddenly blank. Happened for three nights now. Friend also has same issue in Wellington.

Goosey

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#3304011 1-Nov-2024 10:52

I’m in chch. Have 3 devices on One NZ

yesterday I was in Timaru and noticed a simple google.co.nz wouldn’t load and timed out. A few seconds later it worked. I had to double check I had any data left on that prepay device. But on the “on account devices”, I found the same….

even today, it’s patchy.

signal strength seems to be ok nearly full bars and a mix of 4g / 5g

nztim

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#3304062 1-Nov-2024 11:23

Peter I assume you are running proper routers and not UltraHubs (which are notorious for this behavior)

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BarTender

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#3304991 3-Nov-2024 22:53

nztim:

Peter I assume you are running proper routers and not UltraHubs (which are notorious for this behavior)

Yes, we have a full Unifi stack and it has worked flawlessly. Didn't require a restart of any CPE as everything came right about 2-3 minutes later in the time it took me to jump on the router and see everything was fine then walk over to the ONT just to check. Further investigation into this our office to office VPNs were not impacted so I suspect it was a core route change from their MPLS core out to the wider internet that went wrong or some core engineer didn't care if a BGP route change convergence took 60 seconds and caused an outage so did it in the middle of the day.

Will bump up my smoke pings to every second rather than every 2 minutes. As I am interested to see how often this occurs.

MadEngineer

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#3305130 4-Nov-2024 10:53

I’ve finally had a reply to my logged outages. I’m not keen to share details of their outage as it may be specific to us.

You're not on Atlantis anymore, Duncan Idaho.

boosacnoodle

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#3305303 4-Nov-2024 19:33

Goosey:

I’m in chch. Have 3 devices on One NZ

yesterday I was in Timaru and noticed a simple google.co.nz wouldn’t load and timed out. A few seconds later it worked. I had to double check I had any data left on that prepay device. But on the “on account devices”, I found the same….

even today, it’s patchy.

signal strength seems to be ok nearly full bars and a mix of 4g / 5g

I've been experiencing this too. It's actually dreadful. It's almost as if they've tweaked the 5G signal somewhat so that it will prefer that whenever available, kind of like how your phone would linger on "1 bar of 3G" previously. Tempted to turn 5G off.

MadEngineer

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#3305307 4-Nov-2024 20:22

How often is that occurring for you? For us this was a one-off afaik, certainly haven't had this recently that I’m aware of.

Not related to mobile data I don’t think.

You're not on Atlantis anymore, Duncan Idaho.