We are trying to request new numbers for new staff member, but keep getting told by 3 different team members @ One telling us there's a technical issue with doing this. Its a brand new number request on a blank One SIM card. 

Done it oodles of times before with no issues. 

But noone seems to be willing to actually explain what the problem is. 

Anyone with One able to take a squiz at our request and let me know WTH is going on ? One request has been weeks waiting..... (Yes Id contact our account manager but unfortunately he's on leave)