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88 posts

Master Geek


Topic # 32174 15-Apr-2009 13:52
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Hey there, have searched on the forum but can't find the solution... I'm a noob, so be wary of my lingo!

I'm having trouble connecting my AG310 to fusion internet (forget the voip phone till I've sorted the net out I thought).  So heres what I've done:

-- connection completed with xnet to the house
-- purchased AG310
-- plugged AG310 in to phone socket (doesn't plug in by its self so i got a plug converter)
-- this cable goes from the converter to the 'line' socket on modem
-- plugged ethernet cable from modem to pc
-- plugged in power and switched it on, then switched on pc (windows based)
-- logged on to modem and inputted settings that came with the modem (xnet print out)
-- saved settings
-- no joy

Lights that are showing are: power, connection to pc, and voice.
If I unplug the modem from phone jack, none of the lights change.

to try and solve this i have done the following:
-- tested in each phone jack in the house and with each socket on the back of modem (phone, line & dsl)
-- called xnet - they are sure its my house that has been connected.  They also told me to plug the phoneline in to the 'dsl' socket on modem, going against what their print out says
-- different plug converters in case one is busted.

Am I missing something?  It would seem that either my house is not connected, the plug converter is stopping the flow, I have a dud modem, or i need to make some more calls to xnet

I'm trying like hell to avoid the $200 call out fee they charge.. owch

Thanks and feel free to ask questions to clear up my explanation of it all!
Jeremy

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mjb

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  Reply # 207074 15-Apr-2009 14:07
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Sounds like you have an odd arrangement for cable. do you have an RJ-11 to BT cable anywhere? if you have a POTS phone, most of those use such a cable, borrow that.

You would then plug it into the BT socket at your master jack, disconnecting everything else, and then plug the RJ-11 end into the port marked "DSL" or some such on the modem. when it's powered on, it should get sync even if you have the login details wrong.

that's your first step.




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88 posts

Master Geek


  Reply # 207079 15-Apr-2009 14:21
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That could be my problem I'm guessing - I thought I was doing this with the converter already, shown here:
http://www.trademe.co.nz/Computers/Networking-modems/ADSL-modems/auction-209633975.htm

Does this not do the same thing as the cable you mentioned:
http://www.trademe.co.nz/Computers/Cables-adaptors/Other/auction-212501160.htm

?

Thanks!
J

 
 
 
 


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  Reply # 207086 15-Apr-2009 14:50
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Jerry123456: Hey there, have searched on the forum but can't find the solution... I'm a noob, so be wary of my lingo!

I'm having trouble connecting my AG310 to fusion internet (forget the voip phone till I've sorted the net out I thought).  So heres what I've done:

-- connection completed with xnet to the house
-- purchased AG310
-- plugged AG310 in to phone socket (doesn't plug in by its self so i got a plug converter)
-- this cable goes from the converter to the 'line' socket on modem




"this cable goes from the converter to the 'line' socket on modem"


Try connecting it to the "dsl" socket on the modem, not the "line" socket.


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  Reply # 207088 15-Apr-2009 14:57
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Hmm, too quick skimming reading the post.


Use the dsl socket, not the line socket on modem.
If you have a cordless phone, see if you can unplug the line from the base unit and use that to connect to the dsl socket on the modem.


If so, try in all outlets in house (again).


Having 2 rj11-rj11 cables in the package, and no rj11-BT plug is not too helpful.


Best of luck.



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Master Geek


  Reply # 207092 15-Apr-2009 15:10
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I'll go nab a proper cable in case my adapters are bust - never know, they are old as old!

mjb

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  Reply # 207112 15-Apr-2009 16:37
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Jerry123456: I'll go nab a proper cable in case my adapters are bust - never know, they are old as old!


The adapters you have (if they're like the first TM link you posted) are ADSL filters - connecting your DSL modem to the RJ-11 socket in those with an RJ-11 to RJ-11 cable will be fine, as that port on the filter is just a pass through from the BT plug, so if you don't have a phone plugged in there, you can safely take it out of the equation if you have the right cable.

I think your problem is probably just not plugging into the right port on the modem.




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Master Geek


  Reply # 207117 15-Apr-2009 16:54
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I hope so - I've tried everything possible that I can think of - will do some more testing tonight.

Considering I work with computers everyday i should be a little more on to it when it comes to networking and internet... but alas I am not.  Thanks for getting back to me so fast!

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  Reply # 207130 15-Apr-2009 17:55
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DSL connects to the wall socket.
PHONE is for your phone to plug into.
LINE is for if you have a back-up phone line so your phone gets connected to that line when VFX is not available.  Some modems use Line instead of DSL, but your modem has a back-up (or fall-back) feature and they have probably run out of names to call all the sockets.

Does your home have a "central splitter" which is an ADSL filter hard wired into the house?  If so, then you will have one wall socket labelled ADSL or Internet or Modem or something like that and this is the only place where you can plug your modem into.  All the other phone sockets will be filtered and not have ADSL available on it (until you remove/bypass the central splitter).

When the internet or DSL light on the modem comes on solid, then you know you are connected to the exchange and virtually all other issues are only setting and not hardware.




You can never have enough Volvos!


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  Reply # 207138 15-Apr-2009 18:18
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Yes just had a look at my AG310, from the wall socket does plug into dsl socket and then you have 2 other sockets line and phone so when you get the broadband side sorted then you will plug a standard phone into the phone socket to use your VFX service.



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Master Geek


  Reply # 207209 16-Apr-2009 08:03
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update:

Tried it all over again last night to no success.  Gave xnet another call and explained the problem and they mentioned that a lot of the time, if there is no phoneline going in to the house, the telecom technician has to guess which house is being switched 'on' at the exchange. 

They are sending someone out again today to verify

stay tuned!



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Master Geek


  Reply # 207521 17-Apr-2009 11:19
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So it turned out that in my suburb they have been setting up new 'cabinets' that sit between the exchange and the houses - they do this so there is more options for cabling routes for users... or something.  The already connected houses are fine, but houses that were not connected previously need to have it switched over.

Done deal and now have the dsl light.  Still no internet though but I'm looking into that tonight/over weekend when I have more time.  At which time I will be back to ask more noob Q's!

Thanks all
J




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Master Geek


  Reply # 207817 18-Apr-2009 18:30
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Howdy - My apologies for my embarrassing knowledge in network/internets/modems!  I'm still have problems if I could borrow some more time of you all?  :(

I now have a dsl light on my modem, but I think I am having problems with the settings I've received from xnet to enter in to the modem as the dsl light is glowing green while the 'internet' light is red.  I've attached what the settings are from a screen grab of the modem login

http://img411.imageshack.us/my.php?image=ag310basicsetup.jpg

Also here is a status screen grab, for what its worth
http://img245.imageshack.us/my.php?image=ag310statusdsl.jpg

Now ... I'm not sure whether its a modem setting screwing me up or if its a setting within vista I need to address.  Is there a 'set to defaults' for vista internet connections?  As I have a sinking feeling my old settings are still plugged in and it would be good to clear it out.

Still trying my best to avoid the $200 call out fee but with the time I've spent on it I think it may well be worth it!
Thanks well in advance for your time!
J


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  Reply # 207841 18-Apr-2009 21:54
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You all look set ready to go. The DSL connection is all good, so it's an authentication issue. First go here: http://www.xnet.co.nz/accounts
and check that your user name and password are correct. Once confirmed, re enter into the AG310 - yes, your user-name is in the correct format.

If that all checks out, then it is likely to be a tunneling issue or something like that, basically the authentication process from the DSLAM back to Xnet. Let Xnet know that your DSL connection is up and running, but you have no PPP. Could be Chorus haven't closed their ticket off properly, or something they've mucked up.




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


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  Reply # 207842 18-Apr-2009 22:02
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Agree, nothing wrong at your end.  XNet should trace the issue if you send them the images to confirm your end is fine.  Vista has nothing to do with your PPP authentication, it is purely a function of the modem.

I would suggest setting the modulation to automatic in case your line is ADSL2+ enabled.  Not just for potential higher speed, but also for better line quality and a few other reasons.  But wait until the PPP issue is resolved before playing with settings...




You can never have enough Volvos!




88 posts

Master Geek


  Reply # 207912 19-Apr-2009 12:36
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You guys rock!  I'll give them a call on Monday.

Again, thanks for your time!!
J

stay tuned if you can ... this is turning in to a full time job!

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