One NZ Peeps - Logistics/tracking gaps for new iPhone orders arriving today?

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#322758 19-Sep-2025 20:49

Much as I enjoyed getting my "surprise" new iPhone 17 Pro Max from One today, the more I think on it, the more troubled I am by "how" it arrived...

(yeah, yeah first world problems...)

It got delivered mid-morning today to West Auckland and I still do not have any communications from One confirming shipment, ETA or tracking details - just the "We have your order and will update you when shipped" email and text. There was no indication of any ETA at any point in the process, so I assumed I may be waiting a bit for stock.

On top of that, the courier did not want my signature - unlike my wife's DHL order directly from Apple which also arrived today.

The phone could have been delivered incorrectly or "been liberated" somewhere in the supply chain and I had no idea it even existed yet, let alone that it was sent and never arrived - and there would have been little evidence either way without requiring signature.

A significant logistics SNAFU and not a one-off either, given Benjip had exactly the same experience!

Hopefully we were both in the minority and it gets sorted ASAP...

Benjip

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#3416519 19-Sep-2025 23:24

I checked the tracking number earlier today (hours after the phone had been delivered) by copying the number from the actual courier label. It was collected from what I assume is the Brightpoint warehouse, yesterday (Thursday) at 16:39. So I would’ve thought an automated email would have been fired off once that took place…

Definitely a strange one and I would’ve missed the courier had I not been waiting for the DHL crew.

alasta

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#3416531 20-Sep-2025 07:18

The same guy delivers both NZ Post and DHL packages to my address (Island Bay, Wellington). The difference in quality of service when he's delivering Apple packages versus anything else is very interesting.

Whenever I order something from Apple he always requires a signature and if I'm not home he comes back the next day without having to be asked. When I ordered something from JB Hifi, he ignored the signature required label and dumped it on the neighbour's doorstep.

I'm guessing that DHL are very strict with their contract management when they sub-contract out their last mile delivery to NZ Post. They won't want to lose big contracts like Apple.

snj

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#3416627 20-Sep-2025 11:19

alasta:

The same guy delivers both NZ Post and DHL packages to my address (Island Bay, Wellington). The difference in quality of service when he's delivering Apple packages versus anything else is very interesting.

Whenever I order something from Apple he always requires a signature and if I'm not home he comes back the next day without having to be asked. When I ordered something from JB Hifi, he ignored the signature required label and dumped it on the neighbour's doorstep.

I'm guessing that DHL are very strict with their contract management when they sub-contract out their last mile delivery to NZ Post. They won't want to lose big contracts like Apple.

I saw a post on one of the Australian subreddits that Australia Post drivers were given explicit warnings on Thursday before the mass of packages entered the system of 'the rules' (was posted as a warning to those waiting on orders that the drivers were reminded that they had to sight ID and could've give packages to a partner/etc).

As far as NZ goes, there is a marked difference between how my local rural delivery driver handles Apple packages (that have been transferred from DHL into the RD system), and any other package. A year or two ordered a couple of the USB-C earbuds so ~$40 value, somehow missed him and had to go to the local dairy to pick it up. Anything else just gets left hanging out of the letterbox (down a long driveway), or on a fencepost by the gate (worst for this, controlled medication (not MM), with multiple "NO ATL; HAND OVER IN PERSON; PERISHABLES" type warnings). I said to the dairy owner that day "the one delivery that would've been fine to leave, he does this... the expensive ones where it's unacceptable... he just leaves in the open", and it remains true.

So yeah, direct-from-Apple stuff that enters NZ Post certainly gets treated differently.