anyone from OneNZ? help needed to port number ...

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Batman

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#322930 7-Oct-2025 10:26

from past threads I gather sometimes the online port request form just doesn't work and telephone assistance just cannot help you.

So i'm asking if there is anyone from One NZ who can help me with to port my number from Kogan to One?

on this page https://one.nz/prepay-porting/

it says OOPS we are unable to process your request and that is the end of the matter

telephone call to One is not helpful

thanks

Batman

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#3422630 7-Oct-2025 10:27

this thread is the same issue

https://www.geekzone.co.nz/forums.asp?forumid=40&topicid=310524

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#3422632 7-Oct-2025 10:42

Have you called OneNZ for support?

Batman

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#3422639 7-Oct-2025 10:55

Linux:

Have you called OneNZ for support?

they can't help me!

someone PMed me and suggested to go to store.

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#3422643 7-Oct-2025 11:01

Batman:

Linux:

Have you called OneNZ for support?

they can't help me!

someone PMed me and suggested to go to store.

That is a BS response call back and escalate

MaxineN

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#3422661 7-Oct-2025 11:08

Linux:

Batman:

Linux:

Have you called OneNZ for support?

they can't help me!

someone PMed me and suggested to go to store.

That is a BS response call back and escalate

They actually likely can't as front line don't/not allowed to submit the request itself (prepay is handled by offshore).

Yes there's a form which then goes to the port team, but it's way faster to just get this done in store and who knows there may actually be a genuine reason why the form isn't being allowed to submit.

I have recommended OP just gets it done in store so there's no fussing about, OP will also be able to add balance to it and buy a pack as well at the same time and been getting help setting up the One NZ app as well.

I get the frustration, I feel the same way but this is the most optimal solution rather than fighting.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

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#3422664 7-Oct-2025 11:18

MaxineN:

... (prepay is handled by offshore).

ah so there is a difference!

i signed up on account with Spark and got my port done within 2 hrs, i was desperate to give them my money!

i have another number with Kogan and I decided I want to have the satellite SMS as a backup with One ....

I will definitely try the store when I get a chance!

good to know that worst case scenario i sign up on account for a month with someone and the port will happen!

Mighty Ape

Shop now at Mighty Ape (affiliate link).

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#3422665 7-Oct-2025 11:21

also have another idea. since i'm giving spark all my money i guess if i add a prepay onto my account spark will help me get this port done, and then at least i'm no longer with Kogan with very little customer support ...

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#3422731 7-Oct-2025 13:26

MaxineN:

I get the frustration, I feel the same way but this is the most optimal solution rather than fighting.

Mobile is rock bottom pricing, agree don't try fight this and go in store.

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.