One NZ mobile - no coverage spot in Wellington

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EviLClouD

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#324452 12-Apr-2026 09:17

Hi all,

Have noticed our mobile devices drops network coverage (One NZ) around the Haitaitai shops and around the Mt Vic tunnel area in Wellington.

From a quick Google i see it's not an us problem but a One NZ problem

https://www.reddit.com/r/Wellington/comments/1r2oyhs/losing_mobile_network_connection_by_mt_vic_tunnel/

https://www.reddit.com/r/Wellington/comments/1sh1p0q/is_there_a_5g_dead_zone_in_hataitai/

I've logged it previously (months ago) on the One Pin site but haven't heard anything.

Is there any way to escalate this or at least be notified by One NZ acknowledging the fault and working towards a solution to address this?

For reference here is a screenshot of the One Pin site with the user reports for the fault.

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#3480150 12-Apr-2026 09:29

@EviLClouD Does the handset drop network coverage or drop Voice / data sessions in progress while showing good coverage?

If it is just a no coverage area / black spot it will require a new site etc...OneNZ will know it is a black spot

cyril7

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#3480154 12-Apr-2026 09:55

Hi seems odd, there are two one NZ site's within 200m of you're green pin.

One on top of the Realm, and one up on the intersection as you head to the tunnel.

Cyril

Aucklandjafa

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#3480155 12-Apr-2026 10:01

cyril7:

Hi seems odd, there are two one NZ site's within 200m of you're green pin.

One on top of the Realm, and one up on the intersection as you head to the tunnel.

Cyril

Pretty sure the Realm site was decommissioned and replaced with new Taurima Street site

cyril7

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#3480156 12-Apr-2026 10:03

Yeah think your right, regardless there is a site very close by.

Cyril

EviLClouD

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#3480165 12-Apr-2026 11:22

Linux:

@EviLClouD Does the handset drop network coverage or drop Voice / data sessions in progress while showing good coverage?

If it is just a no coverage area / black spot it will require a new site etc...OneNZ will know it is a black spot

Haven’t tested with voice but data just stops working even though it’s still showing as connected to the network

Linux

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#3480166 12-Apr-2026 11:24

Sounds like a handover is missing and is it still the same since the 3G shutdown?

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EviLClouD

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#3480167 12-Apr-2026 11:27

Linux:

Sounds like a handover is missing and is it still the same since the 3G shutdown?

yep happened just as recently as last night while at the Burger Fuel

Linux

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#3480168 12-Apr-2026 11:29

@jasonparis (not expecting a response these days)

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#3480192 12-Apr-2026 11:31

@EviLClouD The title of thread does not actually match the actual issue ' No coverage spot ' When the actual location does have coverage but data stalls etc....

This is why a clear description of the actual issue should be provided to the carrier they would turn up and do some basic testing see it has coverage and then leave

jonherries

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#3480199 12-Apr-2026 11:53

I have also had issues in the same location in the last 6 months. Didn’t even realise you could report in an organised way like that…

Jon

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EviLClouD

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#3480221 12-Apr-2026 15:08

Linux:

@EviLClouD The title of thread does not actually match the actual issue ' No coverage spot ' When the actual location does have coverage but data stalls etc....

This is why a clear description of the actual issue should be provided to the carrier they would turn up and do some basic testing see it has coverage and then leave

Apologies - would an admin/mod be able to update the title please?

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alasta

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#3480326 13-Apr-2026 09:17

jonherries:

I have also had issues in the same location in the last 6 months. Didn’t even realise you could report in an organised way like that…

Me too. I was driving through there a couple of months ago and my radio stream cut out. So, that timing would suggest that it's not related to the 3G shutdown.

I'm not sure if OneNZ's coverage feedback map is the right forum to report it though, as this appears to be a network fault rather than a coverage gap.

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#3480333 13-Apr-2026 09:24

@alasta Correct this is a fault not a coverage blackspot

MaxineN

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#3480334 13-Apr-2026 09:25

I make 0 promises, however I have just emailed this off to someone who can speak to it.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

shanes

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#3480337 13-Apr-2026 09:38

alasta:

Me too. I was driving through there a couple of months ago and my radio stream cut out. So, that timing would suggest that it's not related to the 3G shutdown.

Your radio, as in FM radio?

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