Unable to access my website

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Apsattv

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#324504 18-Apr-2026 19:48

I recently moved my website to new host ,but I can't see to access it on one nz

a tracert shows a lot of packet loss

C:\WINDOWS\system32>tracert www.apsattv.com

Tracing route to apsattv.com [185.112.145.122]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms ultrahub.hub [192.168.1.1]
2 * * * Request timed out.
3 * * * Request timed out.
4 159 ms 158 ms 158 ms 10.200.12.150
5 167 ms 157 ms 159 ms 128.177.30.227.IDIA-392717-ZYO.zip.zayo.com [128.177.30.227]
6 160 ms 159 ms 158 ms 0.xe-204-0-61.er1.sjc4.us.zip.zayo.com [128.177.30.226]
7 * * * Request timed out.
8 291 ms 290 ms 286 ms ae27.cr1.sjc1.us.zip.zayo.com [64.125.18.29]
9 287 ms 286 ms 290 ms ae5.cr1.smf7.us.zip.zayo.com [64.125.18.33]
10 290 ms 290 ms 290 ms ae3.cr1.slc4.us.zip.zayo.com [64.125.18.30]
11 290 ms 290 ms 290 ms ae1.cr2.den6.us.zip.zayo.com [64.125.26.134]
12 290 ms 290 ms 288 ms ae12.cr1.den3.us.zip.zayo.com [64.125.23.96]
13 287 ms 290 ms * ae2.cr2.ord9.us.zip.zayo.com [64.125.31.52]
14 * * * Request timed out.
15 290 ms * 289 ms ae7.cr2.ewr14.us.zip.zayo.com [64.125.29.25]
16 290 ms 290 ms 290 ms ae8.cr1.man7.uk.zip.zayo.com [64.125.31.111]
17 288 ms 290 ms 292 ms ae14.mpr1.dub3.ie.zip.zayo.com [64.125.28.15]
18 289 ms 286 ms 286 ms 213.161.69.226.available.above.net [213.161.69.226]
19 308 ms 310 ms 310 ms 178.19.49.100
20 312 ms 310 ms 310 ms 178.19.50.166
21 313 ms 309 ms 309 ms 178.19.50.167
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Can One NZ users try to access it?

Linux

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#3482004 18-Apr-2026 19:53

@Apsattv How recent?

MaxineN

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#3482006 18-Apr-2026 19:59

Interesting...

You die on the very last hop to where you need to go, yet I respond(On Mercury in the screenshot, on a One NZ mobile I also can ping it just fine, so there's your answer, other One NZ users likely can except by chance any other user on the same prefix as you). We really only care about the end, not what in the in-between hops are doing unless the packet loss carries.

I would check to see if there's any firewall/filters on both sides specifically to you and your prefix you're sitting on.

I do not see an issue.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

Apsattv

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#3482008 18-Apr-2026 20:02

i think it was Thursday

The Website loads on other nz isps

If i check it here https://check-host.net/check-http?host=https%3A%2F%2Fwww.apsattv.com

one of the places is fails is Miami by any chance does one nz send traffic in that direction?

MaxineN

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#3482009 18-Apr-2026 20:03

Apsattv:

i think it was Thursday

The Website loads on other nz isps

Website also loads under a mobile One NZ prefix. Better check everything.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

Apsattv

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#3482014 18-Apr-2026 20:14

Also fails on my tablet, so that rules out the desktop

Already set router off for 5 mins and restarted it

freitasm

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#3482017 18-Apr-2026 21:02

Do you have control of the firewall on your server?

Is this a well known hosting service?

You could always put it behind Cloudflare proxy services.

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notesgnome

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#3482024 18-Apr-2026 22:32

From One NZ in Canterbury (the website took a while to open, but it did load).

Tracing route to apsattv.com [185.112.145.122]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.68.1
2 * * * Request timed out.
3 * * * Request timed out.
4 161 ms 159 ms 161 ms 10.200.12.150
5 159 ms 160 ms 160 ms 128.177.30.227.IDIA-392717-ZYO.zip.zayo.com [128.177.30.227]
6 162 ms 159 ms 159 ms 0.xe-204-0-61.er1.sjc4.us.zip.zayo.com [128.177.30.226]
7 * * * Request timed out.
8 290 ms 291 ms 297 ms ae27.cr1.sjc1.us.zip.zayo.com [64.125.18.29]
9 292 ms 291 ms 291 ms ae5.cr1.smf7.us.zip.zayo.com [64.125.18.33]
10 290 ms 291 ms 292 ms ae3.cr1.slc4.us.zip.zayo.com [64.125.18.30]
11 290 ms 290 ms 291 ms ae1.cr2.den6.us.zip.zayo.com [64.125.26.134]
12 * 293 ms 291 ms ae12.cr1.den3.us.zip.zayo.com [64.125.23.96]
13 291 ms 290 ms * ae2.cr2.ord9.us.zip.zayo.com [64.125.31.52]
14 * * 290 ms ae3.cr1.ord8.us.zip.zayo.com [64.125.30.76]
15 293 ms 291 ms 291 ms ae7.cr2.ewr14.us.zip.zayo.com [64.125.29.25]
16 292 ms * * ae8.cr1.man7.uk.zip.zayo.com [64.125.31.111]
17 291 ms 290 ms 300 ms ae14.mpr1.dub3.ie.zip.zayo.com [64.125.28.15]
18 291 ms 290 ms 291 ms 213.161.69.226.available.above.net [213.161.69.226]
19 314 ms 311 ms 312 ms 178.19.49.100
20 313 ms 314 ms 312 ms 178.19.50.166
21 315 ms 314 ms 315 ms 178.19.50.167
22 313 ms 314 ms 312 ms diane.shared.1984.is [185.112.145.122]

Trace complete.