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4 posts

Wannabe Geek


Topic # 32478 17-Apr-2009 15:09
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I've recently moved over here from the UK, we don't have usage limits over there unless we're using the mobile network; But that's a necessity of available bandwidth so acceptable in my eyes. However, apart from my complete dumbfoundedness at this strange way of taking money for nothing from their customers, I've also noticed that Telstra like to exaggerate their claims about your usage!

The first month I was here I got a rather hefty bill, knocked me back somewhere in the region of $300 but that was to be expected what with not realising you were charged to use the service as well as have access to it. However, next month, after keeping records of all data going over my connection Telstra were out by quite a few gigs. Surprisingly this was in their favour :o

Even more surprisingly most of the people I spoke to at customer services told me that the usage meter was often way off and frequently didn't know what date it was. Although second level guy I spoke to repeated the mantra 'but the usage meter says...' for what felt like an age. I was brow beaten into accepting a call back from him, only after phoning a week later asking for an update was I told that the charming young man had decided to close the case and couldn't be bothered to investigate anything beyond the end of his nose (thanks Karl, you're grrreat :s)

So, now I find myself in a position where Telstra are essentially tea leafing cash and providing no proof that I actually owe them anything. Has anyone else had this problem and if so, please, please tell me how it got resolved as I might well go bald soon!

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Reply # 207608 17-Apr-2009 15:21
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Why use the word theft no its NOT


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Geek


  Reply # 207610 17-Apr-2009 15:22
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Were you counting both upload and download traffic? TelstraClear count both.

 
 
 
 


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  Reply # 207613 17-Apr-2009 15:26
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All New Zealand ISPs count both up and down traffic. What is your plan? Are you sure you are not going over? I am on a 80GB and frequently go over 100GB - I am sure I am using all that though...







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Wannabe Geek


  Reply # 207614 17-Apr-2009 15:27
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johnr: Why use the word theft no its NOT





That was a bit tongue in cheek :)



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Wannabe Geek


  Reply # 207617 17-Apr-2009 15:30
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freitasm: All New Zealand ISPs count both up and down traffic. What is your plan? Are you sure you are not going over? I am on a 80GB and frequently go over 100GB - I am sure I am using all that though...



Yeah, I'm measuring up and down, even ran wireshark for a day to make sure that the shareware monitor was doing it's job properly and they both marry up properly so I'm pretty confident that my figures are right.

At the moment I'm on the 80Gb plan but the first month I was on the 5Gb one :s

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  Reply # 207643 17-Apr-2009 16:59
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Have you other machines connected? Do you have your wifi locked down. Are you running virtual machines as some don't show their usage to the os your running it on.  Keep at them, if they closed your queary then log another.



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Wannabe Geek


  Reply # 207644 17-Apr-2009 17:03
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hellonearthisman: Have you other machines connected? Do you have your wifi locked down. Are you running virtual machines as some don't show their usage to the os your running it on.  Keep at them, if they closed your queary then log another.



well, I'm using WEP but I've checked the logs and no other machine has connected, I have been running a few virtual machines but I've been keeping them local by setting the wired connection as their NIC.

I think it looks like I'll just be having to log quite a few calls with them :o

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  Reply # 207670 17-Apr-2009 19:19
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Closing calls without resolving them seems to be fairly standard helpdesk policy for any helpdesk.
It keeps their KPI's looking good.
The slight difference between "resolved" and "closed" is the issue.
A certain IT service provider that my work uses is well known for doing the same thing.
They can't figure it out, so close it.




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  Reply # 207672 17-Apr-2009 19:35
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you should change your encryption to WPA as WEP is easy to crack and could avoid being logged on your network

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Wannabe Geek


  Reply # 207791 18-Apr-2009 15:29
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I was brow beaten into accepting a call back from him, only after phoning a week later asking for an update was I told that the charming young man had decided to close the case and couldn't be bothered to investigate anything beyond the end of his nose (thanks Karl, you're grrreat :s)



Sometimes when someone is told the facts and won't accept them, there's nothing that can be done.

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