I've recently moved over here from the UK, we don't have usage limits over there unless we're using the mobile network; But that's a necessity of available bandwidth so acceptable in my eyes. However, apart from my complete dumbfoundedness at this strange way of taking money for nothing from their customers, I've also noticed that Telstra like to exaggerate their claims about your usage!

The first month I was here I got a rather hefty bill, knocked me back somewhere in the region of $300 but that was to be expected what with not realising you were charged to use the service as well as have access to it. However, next month, after keeping records of all data going over my connection Telstra were out by quite a few gigs. Surprisingly this was in their favour :o

Even more surprisingly most of the people I spoke to at customer services told me that the usage meter was often way off and frequently didn't know what date it was. Although second level guy I spoke to repeated the mantra 'but the usage meter says...' for what felt like an age. I was brow beaten into accepting a call back from him, only after phoning a week later asking for an update was I told that the charming young man had decided to close the case and couldn't be bothered to investigate anything beyond the end of his nose (thanks Karl, you're grrreat :s)

So, now I find myself in a position where Telstra are essentially tea leafing cash and providing no proof that I actually owe them anything. Has anyone else had this problem and if so, please, please tell me how it got resolved as I might well go bald soon!