using adsl and phone line at the same time

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cafeg

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#32537 19-Apr-2009 22:27

A friend of ours just signed up a new connection with vodafone on the special deal where they get adsl and home phone together for $99.00

I went around tonight to get it all going for her but if they connect the adsl to vodafone the phone line goes dead and doesn't come back until they turn off the router or disconnect the adsl line from it then it comes back after about 5 secs.. They have an adsl filter plugged directly into the phone jack with the adsl router and the phone plugged into the filter.

I've always thought that you could use adsl and your home phone line at the same time, thats what an adsl connection is all about.
Is this normal with a vodafone adsl connection ?

ascroft

398 posts

Ultimate Geek

#208042 19-Apr-2009 22:58

If I understand you you are plugging the phone and router in to one phone jack point? I would go with the a double adapter to the jack point where the phone plugs in to the socket with the filter, the router to the socket w/o filter.

Presiming you have bought a service that provides a phone service as well as ADSL......... ie it aint naked.

common sense is not very common

cafeg

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#208125 20-Apr-2009 12:55

Ok, thanks mark.. I'll try that and yes a phone line is supplied with the service, its not naked dsl.

They also told me that their friend in the next door unit has exactly the same problem - the phone line doesn't work when the router is connected to adsl. The next door unit is also connected to vodafone broadband.

tonyhughes

Hawkes Bay
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#208136 20-Apr-2009 13:28

cafeg: A friend of ours just signed up a new connection with vodafone on the special deal where they get adsl and home phone together for $99.00

I went around tonight to get it all going for her but if they connect the adsl to vodafone the phone line goes dead and doesn't come back until they turn off the router or disconnect the adsl line from it then it comes back after about 5 secs.. They have an adsl filter plugged directly into the phone jack with the adsl router and the phone plugged into the filter.

I've always thought that you could use adsl and your home phone line at the same time, thats what an adsl connection is all about.
Is this normal with a vodafone adsl connection ?

Never plug your ADSL modem into a filter UNLESS its a jack on the filter that says DSL or ADSL or MODEM or similar.

If the filter has only a single socket on it, your modem should not be plugged into it.

cafeg

697 posts

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#208137 20-Apr-2009 13:36

its a 2 port adsl filter that comes with the adsl modem, one for the phone line and one for adsl,
and it says adsl on the small jack and phone on the normal NZ phone jack side..

wellygary

8342 posts

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#208138 20-Apr-2009 13:41

cafeg: its a 2 port adsl filter that comes with the adsl modem, one for the phone line and one for adsl,
and it says adsl on the small jack and phone on the normal NZ phone jack side..

Possible bung filter?

What happens if you plug the modem/router directly into the wall socket, and put the phone on the filter on another jack in the house?

Goosey

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#208202 20-Apr-2009 17:52

Hi

Could it be possible that there are other devices connected to the same line without a filter?
Was a filter installed at the demark? (where the lines enter the house).
Is the phone got a telepermit? (or were those stickers a load of garbage)?
How many devices are connected to the line (multiple jackpoints in the house).