Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Forums › Vodafone New Zealand › Great work CSR!


6358 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

# 32598 20-Apr-2009 20:46
Send private message

I recently called 777 to have the 100Mb/$10 plan added to my mobile.  The call dropped out just as I was heading over the Harbour Bridge (johnr we need more cell sites!) and just as I was calling 777 back as I passed Esmonde Rd, the CSR I spoke to called me back.

Very helpful, quickly added the plan, asked if I needed anything else then the call ended.  10 minutes later I received a txt telling me the new plan was added as he promised.

Great work Vodafone!

Create new topic
100 posts

Master Geek
Inactive user


  # 208224 20-Apr-2009 20:56
Send private message

Cool story hansel.

19282 posts

Uber Geek
Inactive user


  # 208225 20-Apr-2009 21:01
Send private message

nate: The call dropped out just as I was heading over the Harbour Bridge (johnr we need more cell sites!) and just as I was calling 777


Issue is not lack of sites quite the opposite

John

 
 
 
 


3025 posts

Uber Geek

Trusted

  # 208226 20-Apr-2009 21:05
Send private message

It would be good to have that feedback passed back to the call centre the rep works in, I know CSR's like to hear positive feedback from clients (since I work in a call centre myself)

3000 posts

Uber Geek

Trusted

  # 208261 20-Apr-2009 23:57
Send private message

The last two Egypt based reps I spoke too were rather helpful too which is a total turn around from what I had experienced before. Because they assisted me I have not had the need to call back in since, funny that.

The harbour bridge has always been a call drop point for Vodafone, I seem to recollect that 025 Analogue failed there as well.

19282 posts

Uber Geek
Inactive user


  # 208271 21-Apr-2009 08:11
Send private message

nate: I recently called 777 to have the 100Mb/$10 plan added to my mobile.? The call dropped out just as I was heading over the Harbour Bridge (johnr we need more cell sites!) and just as I was calling 777 back as I passed Esmonde Rd, the CSR I spoke to called me back.

Very helpful, quickly added the plan, asked if I needed anything else then the call ended.? 10 minutes later I received a txt telling me the new plan was added as he promised.

Great work Vodafone!



Hi Nate

Can you please PM me your mobile number so I can pass feed back onto the CSR that helped you and nominate the staff member for a internal reward.

John



6358 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

# 208319 21-Apr-2009 11:22
Send private message

johnr:Can you please PM me your mobile number so I can pass feed back onto the CSR that helped you and nominate the staff member for a internal reward.


But how will I know you won't drunk dial me at 3am on a Sunday morning after a busy night partying in the whop whops with scotty?

100 posts

Master Geek
Inactive user


  # 208322 21-Apr-2009 11:33
Send private message

nate:
johnr:Can you please PM me your mobile number so I can pass feed back onto the CSR that helped you and nominate the staff member for a internal reward.


But how will I know you won't drunk dial me at 3am on a Sunday morning after a busy night partying in the whop whops with scotty?



Because he doesnt go to partys.


/troll.

 
 
 
 


19282 posts

Uber Geek
Inactive user


# 208324 21-Apr-2009 11:46
Send private message

nate:
johnr:Can you please PM me your mobile number so I can pass feed back onto the CSR that helped you and nominate the staff member for a internal reward.


But how will I know you won't drunk dial me at 3am on a Sunday morning after a busy night partying in the whop whops with scotty?


Who said I had to be drunk to do that?

1786 posts

Uber Geek

Trusted

  # 208325 21-Apr-2009 12:03
Send private message

I love you too Vodafone, 90% of the time.

484 posts

Ultimate Geek

Trusted

  # 208347 21-Apr-2009 13:14
Send private message



Can you please PM me your mobile number so I can pass feed back onto the CSR that helped you and nominate the staff member for a internal reward.



John





An "internal award"? sounds kinda messy Wink  Can you just thank him instead?




For billions of years since the outset of time, every single one of your ancestors survived, every single person on your Mum and Dads side, successfully looked after and passed onto you life.  What are the chances of that like?

19282 posts

Uber Geek
Inactive user


  # 208355 21-Apr-2009 13:52
Send private message

Balchy:


Can you please PM me your mobile number so I can pass feed back onto the CSR that helped you and nominate the staff member for a internal reward.



John





An "internal award"? sounds kinda messy Wink? Can you just thank him instead?


mmmmm OK in house pressy :o)

Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Arlo unveils its first video doorbell
Posted 21-Oct-2019 08:27

New Zealand students shortlisted for James Dyson Award
Posted 21-Oct-2019 08:18

Norton LifeLock Launches Norton 360
Posted 21-Oct-2019 08:11

Microsoft New Zealand Partner Awards results
Posted 18-Oct-2019 10:18

Logitech introduces new Made for Google keyboard and mouse devices
Posted 16-Oct-2019 13:36

MATTR launches to accelerate decentralised identity
Posted 16-Oct-2019 10:28

Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15

D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31

Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29

Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24

Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59

Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07

Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02

Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41

Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36


Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron


Updates »

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.