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Topic # 32598 20-Apr-2009 20:46
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I recently called 777 to have the 100Mb/$10 plan added to my mobile.  The call dropped out just as I was heading over the Harbour Bridge (johnr we need more cell sites!) and just as I was calling 777 back as I passed Esmonde Rd, the CSR I spoke to called me back.

Very helpful, quickly added the plan, asked if I needed anything else then the call ended.  10 minutes later I received a txt telling me the new plan was added as he promised.

Great work Vodafone!


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  Reply # 208224 20-Apr-2009 20:56
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Cool story hansel.

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  Reply # 208225 20-Apr-2009 21:01
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nate: The call dropped out just as I was heading over the Harbour Bridge (johnr we need more cell sites!) and just as I was calling 777


Issue is not lack of sites quite the opposite

John

 
 
 
 


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  Reply # 208226 20-Apr-2009 21:05
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It would be good to have that feedback passed back to the call centre the rep works in, I know CSR's like to hear positive feedback from clients (since I work in a call centre myself)

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  Reply # 208261 20-Apr-2009 23:57
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The last two Egypt based reps I spoke too were rather helpful too which is a total turn around from what I had experienced before. Because they assisted me I have not had the need to call back in since, funny that.

The harbour bridge has always been a call drop point for Vodafone, I seem to recollect that 025 Analogue failed there as well.

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  Reply # 208271 21-Apr-2009 08:11
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nate: I recently called 777 to have the 100Mb/$10 plan added to my mobile.? The call dropped out just as I was heading over the Harbour Bridge (johnr we need more cell sites!) and just as I was calling 777 back as I passed Esmonde Rd, the CSR I spoke to called me back.

Very helpful, quickly added the plan, asked if I needed anything else then the call ended.? 10 minutes later I received a txt telling me the new plan was added as he promised.

Great work Vodafone!



Hi Nate

Can you please PM me your mobile number so I can pass feed back onto the CSR that helped you and nominate the staff member for a internal reward.

John




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Reply # 208319 21-Apr-2009 11:22
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johnr:Can you please PM me your mobile number so I can pass feed back onto the CSR that helped you and nominate the staff member for a internal reward.


But how will I know you won't drunk dial me at 3am on a Sunday morning after a busy night partying in the whop whops with scotty?

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  Reply # 208322 21-Apr-2009 11:33
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nate:
johnr:Can you please PM me your mobile number so I can pass feed back onto the CSR that helped you and nominate the staff member for a internal reward.


But how will I know you won't drunk dial me at 3am on a Sunday morning after a busy night partying in the whop whops with scotty?



Because he doesnt go to partys.


/troll.

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Reply # 208324 21-Apr-2009 11:46
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nate:
johnr:Can you please PM me your mobile number so I can pass feed back onto the CSR that helped you and nominate the staff member for a internal reward.


But how will I know you won't drunk dial me at 3am on a Sunday morning after a busy night partying in the whop whops with scotty?


Who said I had to be drunk to do that?

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  Reply # 208325 21-Apr-2009 12:03
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I love you too Vodafone, 90% of the time.

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  Reply # 208347 21-Apr-2009 13:14
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Can you please PM me your mobile number so I can pass feed back onto the CSR that helped you and nominate the staff member for a internal reward.



John





An "internal award"? sounds kinda messy Wink  Can you just thank him instead?




For billions of years since the outset of time, every single one of your ancestors survived, every single person on your Mum and Dads side, successfully looked after and passed onto you life.  What are the chances of that like?

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  Reply # 208355 21-Apr-2009 13:52
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Balchy:


Can you please PM me your mobile number so I can pass feed back onto the CSR that helped you and nominate the staff member for a internal reward.



John





An "internal award"? sounds kinda messy Wink? Can you just thank him instead?


mmmmm OK in house pressy :o)

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