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415 posts

Ultimate Geek

# 32797 23-Apr-2009 17:54
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I can't find the thread I made/ or replied in with regard to my Red Network problems I was having.

Well we have been on the Red Network now for 5-6months and have had major problems with it.

It would continously disconnect - sometimes every 15 secs, sometimes every 15-20 minutes...and sometimes it would be right as rain for weeks.

Tried a new Linksys modem, tried Dlink modem.  Had Chorus out here about 3-4 times.  Nobody could find an error.

I also commented how our ADSL2+ speed was a lot slower than I had calculated - distance from the exhange etc.  Which I am not that far from the exchange, about 2kms.  Even Chorus said I should have been getting faster speed.  We averaged 3-5mbps (mostly under or around 4mbps) and I worked out it should be between 6 and 8mbps with a max of 12mbps, on ADSL2+

Well after all the call-outs and such we decided to go back to resale Telecom.

My modem stayed connected for a whole week.  The only time it has been disconnected was when I needed the plug.    We connect at an avg of 4.7mbps with a stable SNR margin of 12.  On Red Network my SNR was always 3.

So Telecoms ADSL is much better, faster and stable than using Vodafone's Red Network ADSL2+ network.

I just want to inform people before they swtich to Red Network from Telecom wholesale.

Another thing we just found out is that we could not bring our Telephone number back to Telecom as they do not have the process of aquiring them back.  But they let you leave and go to another telephone provider without giving you a warning.

So at least we have the option of staying with Vodafone, keeping our number and using Telecom Wholesale.

"In the real world as in dreams, nothing is quite what it seems" - The Book of Counted Sorrows

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1863 posts

Uber Geek


  # 209326 25-Apr-2009 21:31
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Did Vodafone try increasing your profile?

I had issues with d/c's so they increased my profile from 1 to 3. My speed went down but my connection became a lot more stable.

I'm pretty sure Telecom have users on a higher profile by default?

28269 posts

Uber Geek

Biddle Corp
Lifetime subscriber

  # 209327 25-Apr-2009 21:39
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Have you been cabinetised?

ADSL speed and stability issues with ULL crcuits in cabinetised areas are a well known issue.


415 posts

Ultimate Geek

  # 209354 25-Apr-2009 23:26
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They increased my profile numerous times and reset it. Still did not help. SNR margin would go up, but within a day dropped to around 3.

Now it is the stable 12 I was used too when I was a telecom customer and I am synching at more mbps and we don't get any daily dc's mulitple times throughout the day. So I dunno what is going on there with the Red Network. And they couldnt tell me if any other people on the red network in my exhange were having problems or how many cusotmers they had on the Red Network - as I was wondering if it was a load issue.

And nope, Torbay on the North Shore has not been cabinetised yet - gotta wait for 2011 for that *sob* - the exahnge is already kitted out with ADSL2+ technology though - which is why those living right near the exhange can get ADSL2+ with telecom.

"In the real world as in dreams, nothing is quite what it seems" - The Book of Counted Sorrows

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