online password reset doesn't work

Forums › One New Zealand (including Vodafone, WxC, Farmside) › online password reset doesn't work

cafeg

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#32900 26-Apr-2009 20:33

We have a problem with the password for online services for a supa prepay mobile.
The mobile was registered last night and we were able to login fine then. The survey was done for the $10 credit ok, ( which still hasn't come thru as yet ? )
Then when we tried to login tonight it said invalid password so we had a new password sent out in a txt twice by answering the secret question but that doesn't work either..then we cvalled help on 777 which is closed at 8pm unless we pay $1 and it sounds like someone may talk to us .. sigh...

anyone else having these problems today ?

johnr

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#209569 26-Apr-2009 20:46

The user name is the email address you registered with

John

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johnr

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#209577 26-Apr-2009 21:05

Also the $10 survey credit should come through straight away

PM me the prepay number tomorrow morning if you like and I will take a look why its delayed

John

cafeg

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#209582 26-Apr-2009 21:18

johnr: The user name is the email address you registered with

John

Hello John,
I just tried her email address and that doesn't work as its not a vodafone one.
Its a chinese email as she is a homestay student staying with us, she needed a NZ mobile so I took her straight to vodafone

We were using her vodafone prepay mobile number on the login to your mobile web interface which is what we used last night and it was working fine.
It did the temp password to her mobile number twice fine as well but just won't let us login with those passwords.
I'ver just pm'd her mobile number to you..

Thanks...

johnr

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#209584 26-Apr-2009 21:21

If it was registered last night the user name can't be the mobile number it has to be the email address

John

cafeg

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#209844 27-Apr-2009 17:53

hello john,
yeah, shes tried everything - mobile phone number, email address but nothing works.
I think it may have been locked when we were trying to login too many times at the start..
I told her she could call support and pay $1 but she doesn't want to do that..
Exact words were "Huh - pay $1 to talk to customer service, no way - whats wrong here in this country ! "

freitasm

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#209849 27-Apr-2009 18:01

Well if she thinks paying for customer service is wrong, then she should have gone to On Account, because that's the way Vodafone is now...

Don't take me wrong. I don't think it's right. But that's just how they are now.

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cafeg

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#209853 27-Apr-2009 18:15

Hello Mauricio,
Yeah, try telling a chinese student that who is only here for a short time at university and that comes from a place where all customer service is free..
There is no way they'll take out an on account term plan.. I don't even think they have account plans in asian countries and they don't even know what they are..

freitasm

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#209857 27-Apr-2009 18:21

It is a fair comment. And my response is "Telecom doesn't charge for customer services".

That's where things are going to get hot now - companies that provide services and guarantee them. Telecom's new network will surely put some heat on Vodafone and I think they will finally have to step up their customer services.

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cafeg

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#209862 27-Apr-2009 18:36

yep exactly..
she also said to me just before after all of this "whats wrong with this company, can't I go somewhere else "
to which I said " nope,only vodafone and telecom here and you have a sim card phone "
As its a sim card phone she bought with her from china as they all do..