Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




14 posts

Geek


# 33045 28-Apr-2009 15:28
Send private message

My Problems began on the 20th of April (last Monday night), I was at home in the middle of an Internet Banking session, when my connection just disappeared, I tried to re-connect and got a random error message about un-installing and re-installing my vodem, so I ejected and re-inserted the vodem with no luck.  I then went through the usual fault checking progress, trying to diagnosis the issue, with no luck.  I eventually decided to call Vodafone technical support, and was told I had exceed my credit limit (something that was a huge surprise to me as the My Vodafone site, still shows that my usage is less than 3GB, and I’m on the 3GB Plan).


When I asked for details of how I owed so much, I was told that until the bill was generated there was no way to see anything on my account, and I’d have to wait.  When I tried to call back the next day during business hours, the phone numbers were down for Vodafone, and when I tried to log a query via the website I was told due to high volumes, I should try calling…  I eventually logged a query via the website, and am still waiting to hear back from anyone.


I finally went to my local Vodafone store (on Friday), who checked the My Vodafone site and confirmed that I appeared to be under my limit, and advised that the only thing I could do would be to pay the extra to come under my limit, and wait until the bill was generated.  I paid enough money to bring me under the credit limit, and then found that GST hadn’t been added to the balance, so it wasn’t enough, and also that payments made on Friday don’t show up until Monday night.


So it’s been over a week now, and I’m still locked out of my account, as I’m still over my credit limit (out of money until I get paid now, so I can't pay anymore).  My bill and the My Vodafone site claim hugely different amounts of data usage, and when I can only access the My Vodafone site to get an indication of my usage, I’m rather upset at finding that I have such a large un-expected bill, and was just cut off without any warning, or that Vodafone is so hard to try and deal with these days (used to be a lot easier to deal with).


Also since I was cut off, I’ve been forced to use Internet Cafés and CityNet and incur additional costs, while I have been continuing to try and find out what’s been going on with Vodafone.


Create new topic
19282 posts

Uber Geek
Inactive user


  # 210241 28-Apr-2009 15:56
Send private message

PM me a contact number and I will have a look

John



14 posts

Geek


  # 210246 28-Apr-2009 16:09
Send private message

Hi John,

I've sent you my contact number, and vodem number via PM.

 
 
 
 




14 posts

Geek


  # 210867 30-Apr-2009 11:53
Send private message

Thanks for all your help John. You've restored my faith in Vodafone.

19282 posts

Uber Geek
Inactive user


# 210871 30-Apr-2009 12:17
Send private message

Brayden: Thanks for all your help John. You've restored my faith in Vodafone.


No problem glad I could help

John

1576 posts

Uber Geek

Trusted

  # 210923 30-Apr-2009 15:46
Send private message

Do you think we should start an online petition to make John the vodafone CSR manager?

Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Microsoft New Zealand Partner Awards results
Posted 18-Oct-2019 10:18


Logitech introduces new Made for Google keyboard and mouse devices
Posted 16-Oct-2019 13:36


MATTR launches to accelerate decentralised identity
Posted 16-Oct-2019 10:28


Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15


D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36


2degrees Reaches Milestone of 100,000 Broadband Customers
Posted 1-Oct-2019 09:17


Nokia 1 Plus available in New Zealand from 2nd October
Posted 30-Sep-2019 17:46


Ola integrates Apple Pay as payment method in New Zealand
Posted 25-Sep-2019 09:51



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.