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Topic # 33045 28-Apr-2009 15:28
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My Problems began on the 20th of April (last Monday night), I was at home in the middle of an Internet Banking session, when my connection just disappeared, I tried to re-connect and got a random error message about un-installing and re-installing my vodem, so I ejected and re-inserted the vodem with no luck.  I then went through the usual fault checking progress, trying to diagnosis the issue, with no luck.  I eventually decided to call Vodafone technical support, and was told I had exceed my credit limit (something that was a huge surprise to me as the My Vodafone site, still shows that my usage is less than 3GB, and I’m on the 3GB Plan).


When I asked for details of how I owed so much, I was told that until the bill was generated there was no way to see anything on my account, and I’d have to wait.  When I tried to call back the next day during business hours, the phone numbers were down for Vodafone, and when I tried to log a query via the website I was told due to high volumes, I should try calling…  I eventually logged a query via the website, and am still waiting to hear back from anyone.


I finally went to my local Vodafone store (on Friday), who checked the My Vodafone site and confirmed that I appeared to be under my limit, and advised that the only thing I could do would be to pay the extra to come under my limit, and wait until the bill was generated.  I paid enough money to bring me under the credit limit, and then found that GST hadn’t been added to the balance, so it wasn’t enough, and also that payments made on Friday don’t show up until Monday night.


So it’s been over a week now, and I’m still locked out of my account, as I’m still over my credit limit (out of money until I get paid now, so I can't pay anymore).  My bill and the My Vodafone site claim hugely different amounts of data usage, and when I can only access the My Vodafone site to get an indication of my usage, I’m rather upset at finding that I have such a large un-expected bill, and was just cut off without any warning, or that Vodafone is so hard to try and deal with these days (used to be a lot easier to deal with).


Also since I was cut off, I’ve been forced to use Internet Cafés and CityNet and incur additional costs, while I have been continuing to try and find out what’s been going on with Vodafone.


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  Reply # 210241 28-Apr-2009 15:56
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PM me a contact number and I will have a look

John



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  Reply # 210246 28-Apr-2009 16:09
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Hi John,

I've sent you my contact number, and vodem number via PM.

 
 
 
 




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  Reply # 210867 30-Apr-2009 11:53
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Thanks for all your help John. You've restored my faith in Vodafone.

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Reply # 210871 30-Apr-2009 12:17
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Brayden: Thanks for all your help John. You've restored my faith in Vodafone.


No problem glad I could help

John

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  Reply # 210923 30-Apr-2009 15:46
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Do you think we should start an online petition to make John the vodafone CSR manager?

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