[TelstraClear] Total loss of Cable & TV service in Eastern Suburbs Wellington?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] Total loss of Cable & TV service in Eastern Suburbs Wellington?

BarTender

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#34410 24-May-2009 10:24

Anyone else noticed that Cable & TV has completed died in the eastern suburbs.

The online status says nothing is wrong:

Online Status for on-net (cabled areas)

Sunday, 24 May 2009, 10:12 AM
Last updated: 21 April 2009 at 8:50 AM


	Service		Status
	InHome PhoneLine		No known problems

	InHome Broadband		No known problems

	InHome TV - Analogue		No known problems

	InHome TV - Digital		No known problems

Don't want to have to get a tech out... as that would mean dusting off my old Cable TV STV.. which hasn't been powered on in 2+ years...

Turns out a node in Strathmore has died and will be out for a few more hours...

Oh no... Telstra boke the telly, Telstra broke the telly... what would we do with no TV..... Doo Do (jaws music).. You guessed it..

sbiddle

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#217364 24-May-2009 10:37

There are also major telephony outages as well.

amanzi

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#217389 24-May-2009 12:45

I rang at about 10:30am after first noticing the outage at about 6am. The service status still hadn't been updated on the website so I had to wait on hold for more than 10 minutes just to be told there was a known issue. Had the website been updated I wouldn't have wasted mine and the call center staffer's time.

Behodar

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#217465 24-May-2009 18:15

amanzi: I rang at about 10:30am after first noticing the outage at about 6am. The service status still hadn't been updated on the website so I had to wait on hold for more than 10 minutes just to be told there was a known issue. Had the website been updated I wouldn't have wasted mine and the call center staffer's time.

I've been a TelstraClear customer since the TelstraSaturn days and I can tell you that your experience is completely normal; the service status page is absolutely hopeless.