[TelstraClear] How are plan changes charged?

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Forums › Vodafone New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] How are plan changes charged?

Zach

167 posts

Master Geek

#34653 27-May-2009 07:40

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I am on HighSpeed 10G. The next plan, LightSpeed 20G is $25 more. If I already exceed my monthly usage by 5 blocks ($2.95*5=$14.75) and then change from HighSpeed to LightSpeed, do the extra data blocks go towards the 25GB (and only get charged the $25 upgrade) or what?

TCL still charges $25 more (than the HighSpeed 10G) if you are on LightSpeed 20G and only use <10GB so I would have to downgrade manually, correct? No data stacking or automatic discounts.

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NickiB

147 posts

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#218219 27-May-2009 08:29

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I'm not sure about the first part of your question, in relation to whether you'd be charged for the overused data PLUS $25 upgrade, though you will only get charged a pro-rate amount of the $25 based on where you are in your billing cycle.

With regards to the second part, yes, you will have to downgrade manually, which you can do on a month by month basis if you think you're going to use heaps one month and less the next.

Telstra rung me to advise me that I had been going over my data limit by quite a lot each month and maybe I would be better off going to the 20Gb plan. Of course, I keep a close eye on my use and in fact in the 4 months I've been with them I've used 0Gb, 7Gb, 1Gb and 8Gb over. I find it's better to pay for what I use, if I was regularly using 9+Gb more a month I would switch, but if I'm using 8 ($24) or less then I'm better off just staying put and paying for however much I want to use, I can stop downloading at any time if I don't want a bigger bill.

The person who rang me also tried to fool me into thinking my billing period still had a couple of weeks to go, but when I asked for a precise date (knowing what it was already!) she was forced to say 'oh, that's only 6 days away'. I rewarded them by cancelling television and phoneline services the next week, more than halving my bill :D

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anatoki

85 posts

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#218254 27-May-2009 10:32

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Your overusage stands and you will have to pay that regardless of whether you upgrade to another plan.

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