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321 posts

Ultimate Geek


Topic # 34816 29-May-2009 19:18
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Probably the dumbest question ever posted but....

Is there any way to get the usage stats of a Vodafone prepay connection.

like:
- minutes called
- texts sent
etc

over say the last month or year.

I honestly dont think there is but thought I might check.





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  Reply # 219462 29-May-2009 19:24
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Only way to get call usage/txt usage report is by ringing up VF helpdesk, spending $1 and they can provide with the info. I know they can provide info for up to a week from personal experience but don't know about 1 year logs.




Do whatever you want to do man.

  



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  Reply # 219480 29-May-2009 19:53
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Thanks, called Vodafone Helpdesk...they gave me an email address. Have sent an email but to be honest I dont hold out much hope. Will report back if I get anything useful.




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  Reply # 219485 29-May-2009 20:06
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3 months back and $5 per page about 100 transactions per page

John



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Ultimate Geek


  Reply # 219487 29-May-2009 20:07
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Thanks John...will be in touch if the email address I was given doesnt turn up anything useful




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Ultimate Geek


  Reply # 220045 31-May-2009 09:12
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Well, got a response from email address.

"Our database only holds Call & Text records for the last six months, records older than six months have already been purged from the database. "

"The cost for providing this information, as follows:
- Outgoing Call data $40.00 + gst
- Outgoing Text data $40.00 + gst"

Ouch! $90 for 6 months outgoing call/text data!

Wont be going down that route.

@John: The $5 per page, is that outgoing calls & text only? (thats all I want)




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  Reply # 220053 31-May-2009 09:49
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What a cost! AT&T Wireless provides on-line access to prepay activity through their website, including voice, SMS and data usage - very handy.

I still believe Vodafone (and Telecom) should provide this kind of informaton to prepay users. Not sending a paper bill is understandable, but not having on-line access to such information is not good enough service in my opinion.





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  Reply # 220054 31-May-2009 10:23
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freitasm:

What a cost! AT&T Wireless provides on-line access to prepay activity through their website, including voice, SMS and data usage - very handy.

I still believe Vodafone (and Telecom) should provide this kind of informaton to prepay users. Not sending a paper bill is understandable, but not having on-line access to such information is not good enough service in my opinion.




As I posted previously in July 2008 Vodafone Australia supply good prepay data - for example refer to post http://www.geekzone.co.nz/forums.asp?ForumId=40&TopicId=23881&page_no=3#146951 .

At least Telecom are providing some data via the Tworld portal - I have heard rumours in a forum about  VF having plans to provide some data via MYA but it has been a very long time coming. 

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  Reply # 220055 31-May-2009 10:25
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I'm inclined to agree with Mauricio.

If you're already keeping the data (and you are, otherwise you wouldn't be able to charge to send it out) then it surely can't be much hassle to chuck it up online. I personally would have no real use for it, but I can see it being useful. Say you wanted to track exactly how much you spend so you can go to the right post paid plan (or pick the right prepay extras/add ons).

$1 helpdesk charge is another issue...

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  Reply # 220450 1-Jun-2009 16:30
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Particually when you have mysteriously subscribing text services that may be taking away credit and you currently have no idea where it is going.

Perhaps its better to just start taking vodafone to disputes tribunal rather then trying to sort things out with them at $1 a pop?




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  Reply # 220523 1-Jun-2009 19:53
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richms: Perhaps its better to just start taking vodafone to disputes tribunal rather then trying to sort things out with them at $1 a pop?


Don't the guidelines / terms of the tribunal state you must have already tried directly yourself?

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  Reply # 220531 1-Jun-2009 20:03
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Its a guideline but one that is frequenlty ignored and still cases go the way of the complainant. Besides, its not like you can approch them without credit on your account.




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  Reply # 220669 2-Jun-2009 00:05
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As far as I know there needs to be a matter in issue between the parties. I.E. If someone admits that they owe you money but they won't pay you can't use the Disputes Tribunal.

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  Reply # 220719 2-Jun-2009 09:40
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JimmyLizar: Well, got a response from email address.

"The cost for providing this information, as follows:
- Outgoing Call data $40.00 + gst
- Outgoing Text data $40.00 + gst"

Ouch! $90 for 6 months outgoing call/text data!


Rediculous. Especially when given no other alternative such as viewing usage online.

If you can bill the customer for a service, then the customer should have access to a copy of the charges (ideally free) at a reasonable cost. This is neither.




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