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lycium

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#35225 6-Jun-2009 02:22
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As yet another rat soon to be leaving their leaky vessel, I just wanted to register and post here to warn others of what's really on sale here.


Even when downloading Linux updates from a fast NZ server I only get 100KB/s. International bandwidth is never over 40KBs, and New Zealand is hardly the beating heart of the internet... If they advertised their expected data speeds to unsubscribed customers (I got a figure of 40KBs from their excellent [no sarcasm] customer support line), of course no one would sign up.


This is of course ridiculous; hey, why not offer 100 gigs, 1000 gigs or even 100000000000 exabytes per month?


Let's crunch the numbers quickly:


75GB = 75 * 1024 * 1024 KB = 78643200KB


Now let's say you have a nice low-power machine (remember the power bill) doing resumable downloads from 2am to 8am (6 hours) every night in a 30 day month. Of course everyone knows that all content on the internet is nicely resumable, always available, and we're never in a hurry to transfer anything (like say, a 10mb PDF document)... anyway, supposing this is the case,


30 days of 6 hours = 30 * 6 * 60 * 60 = 648000 seconds


so that means you'd need to be downloading nonstop at 121.363 KBs to actually derive throughput benefit from this package. I stress throughput benefit, because daytime speeds are ridiculously slow too (even South African internet users will laugh), so you're certainly not getting any speed benefits.


And that's why you shouldn't support this pathetic (dis)service.

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sbiddle
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  #222132 6-Jun-2009 06:41
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I assume you have looked at your modem stats and have good quality house wiring so can rule both of these out? Poor quality house cabling is the cause of most ADSL issues.




Filterer
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  #222179 6-Jun-2009 11:24
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I regulary hit 75gigs of off peak data in a month on this plan.....




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jjnz1
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  #222183 6-Jun-2009 11:45
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Im on the normal fusion plan (not torrent), i can download during the day @ 500KB/s. During the night it drops to around 150KB/s. I downloaded 37GB in a 24hr period... Im pretty happy with that even though it cost me $37..

One thing im not happy with though.. we had a fault with our line and chorus came and ran a new cable to the pole, before the fault we were connecting at 7500kb and now i can't get it above 4800kb!! rrrrrrr!



lycium

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  #222279 6-Jun-2009 17:06
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Yup, I've checked with their customer service (who are really the best I've had from any ISP) and speeds are expected; moreover, testing with an alternate connection gets me over 1MB/s, and VPNing gets good speeds (~250KBs) basically all the time.


I was definitely too harsh in my first post if some people manage (how?!?!) to get decent speeds out of this ISP, but they assure me that my experience is normal so that's that for me unless I magically get decent international speeds (eg. 100KBs) during my last month.

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  #222281 6-Jun-2009 17:18
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lycium: Yup, I've checked with their customer service (who are really the best I've had from any ISP) and speeds are expected; moreover, testing with an alternate connection gets me over 1MB/s, and VPNing gets good speeds (~250KBs) basically all the time.



So you've had another ADSL connection on the same modem and line before?

I'm not trying to defend or knock WxC - some people have issues with them and other people don't. The first thing to look at when you have poor speeds is your modem and line speeds. What sort of signal levels and sync settings do you get from your modem diagnostics?


lycium

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  #222284 6-Jun-2009 17:28
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I appreciate your neutrality sbiddle, especially considering my definitely un-neutral initial posting ;)

Yes I asked a friend if he'd be ok with letting me do a speed test using his ISP (Vodafone, formerly ihug), called them up and made sure it's ok to switch access to another site for an hour. In that hour I nearly downloaded a full Linux ISO from overseas (to make sure it wasn't a speed spike) and tested various other sites and forums.

After that, after I'd signed up with VFX, we did some testing VPNing through his connection, yesindeed the international pipe is the bottleneck, and at that stage (we're both programmers used to troubleshooting rendering engines, not just bad ISP speeds) it was clear as day that VFX's speeds are just plain poor.

 
 
 

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sbiddle
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  #222304 6-Jun-2009 18:42
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But this testing wasn't done on your line with your modem was it? What your friend gets on a different ISP isn't necessarily a good comparison.

If you posted your ADSL stats incl signal and sync speeds we could all very easily see if it's an ISP issue or your line/cabling that's causing the issue.

lycium

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  #222308 6-Jun-2009 18:54
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Same line but yes it was a different router (cheap and nasty DLink model). Here's what I get from the DSL status:




Downstream Rate: 7328 Kbps
Upstream Rate: 96 Kbps
Downstream Margin: 9 db
Upstream Margin: 14 db
Downstream Line Attenuation: 34
Upstream Line Attenuation: 19


tonyhughes
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  #222313 6-Jun-2009 19:15
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Not sure what speeds you think *should* attainable with a 96Kbps upstream connect. You need to check/replace your modem, modem cable, jackpoint, telephone cable.







lycium

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  #222317 6-Jun-2009 19:22
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Pretty sure my modem's alright (WxC's recommended Linksys AG310), so I'll give them a call and ask about having the wiring looked at.

Having said that, I've downloaded at 100KBs from local servers (speed tests and Linux packages) and I'd be perfectly happy if I could get such speeds internationally... don't see how improving the wiring will make that go faster but I'll give it a fair go.

Thanks for the advice guys.

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  #222367 7-Jun-2009 00:39
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Definitly you have an issue here. 96 Kbps upstream is not right. At min this should be 166Kbps or 700-1000 on a FS/FS plan. This will be limiting your downsteam thruput to about 2Mbps, or worse if there is a lot of packet loss etc too.
Get a fault logged to fix this issuse.




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