I've historically had a whole lot of * with TC regarding phone and internet. It is clearly obvious that their mangement and information systems are lacking. So right now I super peeved that my internet is running at 256kbps (instead of 2Mbps). No worries I think, I'll restart the router. No change. Turn it off and wait 5 minutes. No change.
So I think oh *, I need my internet for the weekend, my week was long and hard - I will have to ring the help desk and wait on hold. Now, I didn't think there phone maze could be any worse than the last time. * was I wrong.
I get all the way through the menu's and get told I'm transferred to tech support. It tells me 'sorry we are busy' and to 'call back later'. Then it hangs up.

So WTF? I'm mean't to sit here and call back, wade through all the *ing menu's and get hung up on until I get lucky and somebody bothers to help me?

I can only assume that they are saving money on the tolls calls.

I'm beyond mad.