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# 36630 29-Jun-2009 14:58
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Ive been battling with this for a few hours now and im almost ready to call it quits and reload this stupid laptop.. :) but would rather not considering the hours invested in it.

anyways.. Im trying to reinstall VMC on a windows xp machine with a novatel/merlin xu870, the original vmc was corrupted and it wouldn't connect, i couldn't add/.remove as the installer was corrupted. So i deleted programfiles, cleaned the registry of all references to vodafone and went to install but got the  "A previous version of Vodafone Mobile Connect software is already installed on your computer.  Please use the Add/Remove Software feature of Microsoft Windows to remove this old software, before installing the new version.  Setup will now exit." error message.
No worries i thought and started a more thourgh cleaning procedure, a couple of hours later im still getting the same error!

Ive cleaned the registy of all entries of vodafone, novatel, merlin, hsdpa, and also any files and folders found on the hard drive.
Add/remove programs does not list vodafone anymore.
Cleaned the system of temp files and cleaned the registry of 5000 bung entries
Uninstalled then reinstalled the pcmcia driver.
Ran windows installer cleanup (nothing related was in there to begin with)
Performed a windows repair, and reinstalled service pack 3.

Im at a complete loss as to what the install is picking up as installed now, it looks completely clean. I cant believe vodafone would be this pedantic, most software would have installed by now.
Hoping someone out there has had a similar experience and can point me in the right direction, although someone recently asked the same question and got no replys :(  link

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xpd

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  # 229216 29-Jun-2009 15:07
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No guarantee, but give this a shot - we had similar issues with some software that wouldnt get off a system, ran this and it flushed it out completely and let us do what we needed :)




XPD / Gavin / DemiseNZ

 

Server : i3-3240 @ 3.40GHz  16GB RAM  Win 10 Pro    Workstation : i5-3570K @ 3.40GHz  16GB RAM  RX580 4GB Win 10 Pro    Console : Xbox One

 

https://www.xpd.co.nz - Games, geeks, and more.     Now on BigPipe 100/100 and 2Talk


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  # 229227 29-Jun-2009 15:38
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visit mobilenetworks.co.nz Vodafone downloads and try the XU870 novatel software

John

 
 
 
 




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  # 229233 29-Jun-2009 16:11
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xpd: No guarantee, but give this a shot - we had similar issues with some software that wouldnt get off a system, ran this and it flushed it out completely and let us do what we needed :)


What software is that? im guessing you forgot to add the link :p happens to the best of us! lol

Johnr: visit mobilenetworks.co.nz Vodafone downloads and try the XU870 novatel software


Found and installed the software, and its all up and running! Many thanks! couldnt have found that without you.

On a seperate note, could you talk to your technical team and get them to create a "removal tool" where it will go through and remove all registry entrys and files relating to a bad uninstall (Similar to the Norton and Mcafee removal tools). Would be of great use to your customers and support teams :)

xpd

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  # 229334 29-Jun-2009 20:08
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Doh... knew I missed something :)
was www.ursoftware.com :)




XPD / Gavin / DemiseNZ

 

Server : i3-3240 @ 3.40GHz  16GB RAM  Win 10 Pro    Workstation : i5-3570K @ 3.40GHz  16GB RAM  RX580 4GB Win 10 Pro    Console : Xbox One

 

https://www.xpd.co.nz - Games, geeks, and more.     Now on BigPipe 100/100 and 2Talk


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