[TelstraClear] Please help telstra doesnt

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alpha2

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Master Geek

#36966 5-Jul-2009 16:18

Ok so i have telstra cable internet at my place in hornby chch and i have a problem with said connection lightspeed 20gig every 2 to 3 months it seems to go horribly slow so i ring tcl and they Deprovision / reprovision my modem it fixes it but in another couple of months gotta do the whole procces again starting to get frustrated as i shouldnt have to do this

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BDFL - Memuneh
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#231190 5-Jul-2009 16:27

More information please. No help with no information!

Do you have your PC connected directly to the modem, or to a router? If you use a router, what model? Do you run torrents? How many open connections?

More information please...

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alpha2

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Master Geek

#231195 5-Jul-2009 16:40

sorry about that direct connection with modem supplied no torrents pretty simple set up . when i want to play xbox change cords over only one device connected at a time. it feels like my connection gets clogged up over time sorry not very computer savvy

freitasm

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#231205 5-Jul-2009 17:12

And if you turn the modem off, wait a minute and turn it on again the problem doesn't go away?

alpha2

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Master Geek

#231208 5-Jul-2009 17:17

yes it seems to fix it but temporarily as time goes on it requires more modem on /offs eventually get sick of turning it off and on 3 times a day and ring for the re/deprovision also had this problem at two differant houses 3 modem replaces and wall socket replaces ive even had the south island repair manager have a crack at it steve if i remember correctly

freitasm

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#231217 5-Jul-2009 18:10

To different house and three modems? Have you tried a different PC?

alpha2

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Master Geek

#231221 5-Jul-2009 18:17

havent got another pc but had all the same problems on my pc xbox 360 and ps3

alpha2

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Master Geek

#232004 7-Jul-2009 13:12

thanks for youre help freitasm a telstra rep has been in contact with me and will be helping me out with this strange problem ! hopefully we can manage to pinpoint the problem to me it seems that im getting lag at certain times of day ie between 3pm to 4pm and 9pm to 10pm so will do some more investigating ! if any other geekzone,telstra cable members have this issue please feel free to post.again thanks for youre help

rossmnz

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Ultimate Geek

#232009 7-Jul-2009 13:22

its called peak time?

The force is strong with this one!

freitasm

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#232011 7-Jul-2009 13:24

rossmnz: its called peak time?

There isn't this kind of effect in (most) cable connections...

alpha2

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Master Geek

#232058 7-Jul-2009 14:31

yeah wasnt to sure if this peak time theory would be correct or not im just going off hunches now which can never be good :)

alpha2

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Master Geek

#234206 11-Jul-2009 20:23

ok im back with an update on my situation a telstra clear rep has been in touch with me and after checking my connection has told me i have no problems with my connection and they only have control over their connection to me and they are not responsible for where i go on the web and pretty much told me its my xbox not my connection funny that since i have the same problems with a ps3 ALL games i play on pc (battlefield 2, world of warcraft ,age of conan) and web browsing im refusing to turn my modem off each day and its getting worse each day pictures arent even coming up on websites anymore so does anyone have any recommendation for a good adsl provider in christchurch ? because this is just becoming a headache its been a year now so enough is enough and funnily enough i read a post on the telstra forums titled peak time lag and this seems very relevent to me

freitasm

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#234214 11-Jul-2009 21:22

Are you using the ClearNet DNS addresses?

alpha2

67 posts

Master Geek

#234227 11-Jul-2009 22:03

yip primary dns 203.97.78.43 secondary 203.97.78.44

reuben

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Wannabe Geek

#235562 15-Jul-2009 11:19

The telstraclear system works best when one is not changing what device is pluged in to a cable modem, it gets confused about the mac address over time.

simple fix would be to get a router & put that inbewteen them. then you wouldint have to play with the cables all the time.

the speed issue, scince i have left telstraclear i cant have a look at your area, it might be everyone on your leg of the cable network using the internet ?

have you done a tracert to the servers that are responding slowley at diffrent times of the day ?

which parts of the internet are slow ?

is it international or national ?

also for web browsing to be slow ... what operating system are you using ? when was it last reinstalled ? what antivirus / firewall software, do direct downloads of files go slow or fast (what speed in KB/ps) and what are the computer specs ..

for a doctor to know what medication you need he needs to ask a few questions, dont answer the questions & he will politeley hand you a placiebo & a bill.

chiefie

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#235565 15-Jul-2009 11:23

ditto to what Reuben said, get a router (not ADSL Modem/Router combo thingy), and have it interfacing between all the local network, and the cable modem.

My speed has been great - Sockburn/Upper Riccarton here.

Internet is my backyard...

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