[WXC/VFX] Xnet Email Issues

Forums › One NZ (including Farmside) › [WXC/VFX] Xnet Email Issues

xlinknz

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#37511 14-Jul-2009 12:41

Anyone like to comment on why WxC have so many issues with their email service ?

It seems like they cannot go a week without an issue and this has been going on for months

Very frustrating

BigGuy

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#235137 14-Jul-2009 12:46

Check out: http://www.geekzone.co.nz/forums.asp?forumid=65&topicid=36175

xlinknz

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#235576 15-Jul-2009 11:40

And WxC email woes continue today...

http://www.xnet.co.nz/cgi-bin/status.cgi?id=473

What is their problem ?! this has been going on for months

dawnraid

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#235595 15-Jul-2009 12:27

Pfft Down all morning, How do they expect people to conduct business?

xlinknz

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#235607 15-Jul-2009 12:55

Well there are those who beleive we should not use ISP email but use gmail, yahoo, hotmail etc...

I pay WxC for email and DNS and I expect both to be robust, if they said email and dns were 'best effort' I would have used a different ISP

The time they take to fix these issues permanently will determine how long I stay with WxC

Some would also say you get what you pay for..

Niel

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#235714 15-Jul-2009 15:49

See the XNet network status page. It is fairly detailed (for an average user). They indicate when it should be on-line again.

You can never have enough Volvos!

xlinknz

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#236037 16-Jul-2009 11:28

I applaud WxC for working all night to fix their "naughty" mail servers and keeping the network notification alert updated. I feel sympathy for whoever looks after their mail environment...

But this has ocurred before [once it was 3 days] and I hold my breath that this time WxC has resolved their email woes for good

As someone else stated if they were as big as TCNZ it would have made the news

I wonder if they'll entertain an SLA for webmail

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Niel

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#236149 16-Jul-2009 16:02

From the status update it appears that this time they've migrated to a new mail server. I believe one od the previous times it was not the mail server that was upgraded but rather something else and the mail server was only a symptom. Anyway, they updated the status 4 1/2 hours after the issue was fixed so they must have made sure it is all working first.

It would be useful if the network status kept track of when each update was posted rather than only the date/time of the last update.

You can never have enough Volvos!