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129 posts

Master Geek


# 37645 16-Jul-2009 10:19
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Just by reading through the iPhone posts lately, I have come across the concept of Early Resigns which I have never heard of before... and I REALLY can't believe that Vodafone NZ are so petty that they must squeeze every last cent out of you!

I worked in the cellphone industry in Australia for quite a few years for both Optus & Vodafone and we never had early resign fees (when I was there). All resigns were assessed on a case-by-case basis and if we could see that a customer had exceeded at least 50% of thier contract period, had been prompt/consistent with payment and the new contract would present further value to our company, then we would authorise a "re-contract" or "upgrade". It was even easier if the customer had regular "overage" charges.

For someone who had been with us for 75% of thier contract term, as long as they were prompt with thier account, then we would upgrade them with no cancellation or penalty fees at all. Sweet as!

For someone between 50% & 75% it was a little more complicated to work out but as long as they fitted the criteria we had set out, been prompt with payment and represented continuing value to our company, we would also upgrade/re-contract them without a cancellation or penalty fee.

I just find it rediculous that people who are in thier last month of contract are copping early resign fees to upgrade to the new iPhone plans!

Greedy Greedy Voda!



Keen to hear others points of view!

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  # 236017 16-Jul-2009 10:58
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Its a case of "can do, lets do" in that they have people to ransom with little competition!! We can only hope with XT and 2degrees that there are changes because I for one am only with them as it is too costly to change out. My contract expires later this year and they will have to have a pretty sweet dealio to keep my custom!



129 posts

Master Geek


  # 236028 16-Jul-2009 11:14
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Just another note... My experience relates back to 1999-2001 when there were only really 3 companies in the Australian cellphone market...

 
 
 
 


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  # 236068 16-Jul-2009 12:27
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Tohe: Just by reading through the iPhone posts lately, I have come across the concept of Early Resigns which I have never heard of before... and I REALLY can't believe that Vodafone NZ are so petty that they must squeeze every last cent out of you!

I worked in the cellphone industry in Australia for quite a few years for both Optus & Vodafone and we never had early resign fees (when I was there). All resigns were assessed on a case-by-case basis and if we could see that a customer had exceeded at least 50% of thier contract period, had been prompt/consistent with payment and the new contract would present further value to our company, then we would authorise a "re-contract" or "upgrade". It was even easier if the customer had regular "overage" charges.

For someone who had been with us for 75% of thier contract term, as long as they were prompt with thier account, then we would upgrade them with no cancellation or penalty fees at all. Sweet as!

For someone between 50% & 75% it was a little more complicated to work out but as long as they fitted the criteria we had set out, been prompt with payment and represented continuing value to our company, we would also upgrade/re-contract them without a cancellation or penalty fee.

I just find it rediculous that people who are in thier last month of contract are copping early resign fees to upgrade to the new iPhone plans!

Greedy Greedy Voda!



Keen to hear others points of view!


from a customers point of view having used Optus, VF Aussie and Telstra I can tell you they used to allow me to upgrade my phone regularly thru my 24 month and even 12 month contracts, usually after half the time with no penalty, all I did was sign a new contract and the old one was disgarded, I didn't even have to add the remaining onto the end of the original contract. That was also recieving a decent discount on the phone I wanted, quite often in was free. I do feel the small market with not many players mentality with everything Vodafone and Telecom do. I must say also that Vodafone NZ does remind me of Vodafone NZ as far as poor service, but I was only with Vodafone Aussie for 12 months.

Telstra even waived my last 2 months contract when I left Aussie for NZ, they said I had always paid on time and usually spent in excess of $100 a month which was twice what my contract was, they wished me luck in NZ. They didn't have to do this but at the end of the day I guess they want my business should I return to Aussie. As a side note, my Brother, Mother, Step Father(s) are all on Telstra, and in no small part because of the excellent service I recieved.

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