That lot of people never cease to amaze me. Are they still NZ-based? I'm guessing they are since the bulk of them are quite comprehensible, just clumsy. Every now and then you get some really "special" ones.

I have just changed my plan to take advantage of the free 3 months mobile data - my partner was looking into it as well. She first rang and spoke to a CSR who told her she still has around another year of contract on her current plan. To break this would cost her $25. She told him she'd have a think about it and call back.

Well, we figured it's worthwhile changing so she called back moments after. The next CSR was heavily accented and had extremely poor grasp of English. My partner had to repeat almost every sentence back, and even up to 3 times for some sentences! It was very difficult to understand him, but one thing was easy to catch - the bit when he said it would cost $160 to break the contract! YIKES!! He was then told the last CSR quoted $25, after which he put her on hold 3 times, each time coming back with none the wiser! The 3rd hold was when he tried to figure out the difference in figures. He came back with some heavily accented guff about the previous CSR was mistaken, and that she had sent my partner a message to that effect. That was when my partner hung up on him after a curt "Fine...". As expected there was actually no message whatsoever - there still isn't even now.

The whole ordeal took nearly 30 mins of mostly tired old tunes. Seriously though - what's up with that? The whole thing just about sapped the will to live straight out of your ear hole, through the RF, down into some black hole at the other end. If we hadn't recently invested in pair of E71 we would've said adios to VF by now - inexcusable!

Yes, we can certainly call back and talk to another CSR - perhaps once we have reclaimed some more will to live from the said black hole. I have to say, with all the ordeals I've read around the place, being on VF is a bit like having a house of cards - you don't really want to touch or change anything in case you lose your will to live in 30 mins, or your account/setup gets munted in one way or another...

As for me? Well, it seemed my change of plan went through (fingers crossed) except for a minor glitch - the confirmation email stated my own number as my nominated Best Mate! Calling back about that cleared the situation...it appeared the automated confirmation email is generated by something that doesn't check the account setup at all...

All together now.... SIGHHHHH .....