Vodafone and iPhone return/refund policy

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zonic

79 posts

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#38644 3-Aug-2009 11:40

So i bought my iphone 3gs 32gb on launch day outright from the vodafone store.
Today i noticed theres a distinct rattle from inside my phone whenever i place it on a table or shake it next to my ear.
So far i havent really noticed any performance hits but i have got 3 delayed sms messages (no idea if its related)

Is this grounds for replacement? and if so, how do i go about doing it, 3rd party? or will vodafone deal with this

freitasm

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#241732 3-Aug-2009 11:46

Most likely it will be a warranty repair - or if it can't be repaired a replacement, at discretion of the repair centre.

Contact a Vodafone Store to have this fixed.

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jamesvini

132 posts

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#241757 3-Aug-2009 12:44

bring the phone in to your nearest store to and ask them to send it away.

My Opinion not anybody elses.

psychrn

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#241768 3-Aug-2009 12:53

This sounds like a ? Known problem-loose switch on the side.??
Yep get it checked out in store

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Aaroona

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#241790 3-Aug-2009 13:47

OOOOOOOOOOOOOOOOOOOOOOOOOOOR

If you're in Auckland, and have some time to spare, pop over to MFR yourself, in Mt Wellington, and get then to have a look at it. They'll give you an answer within the hour usually.

heavenlywild

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#241807 3-Aug-2009 14:47

MFR *Shudders at the thought* Go through Apple if you can.

Aaroona

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#241810 3-Aug-2009 14:49

heavenly_wild: MFR *Shudders at the thought* Go through Apple if you can.

You can't.

Which is why I suggested MFR in the first place.

They're who Vodafone have to deal with.

I should know, I had my iPhone replaced about 5 times.

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zonic

79 posts

Master Geek

#241813 3-Aug-2009 15:06

Aaroona:
heavenly_wild: MFR *Shudders at the thought* Go through Apple if you can.

You can't.

Which is why I suggested MFR in the first place.

They're who Vodafone have to deal with.

I should know, I had my iPhone replaced about 5 times.

mfr is a very fast/professional company i assume?

Aaroona

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#241824 3-Aug-2009 15:27

zonic:
Aaroona:
heavenly_wild: MFR *Shudders at the thought* Go through Apple if you can.

You can't.

Which is why I suggested MFR in the first place.

They're who Vodafone have to deal with.

I should know, I had my iPhone replaced about 5 times.

mfr is a very fast/professional company i assume?

If you turn up there yourself, they are VERY good.

If you send it in via Vodafone, I have found them to be a little slow.. But then i'm very impatient.
Slow to be was about 2 weeks.

Compared to about 1hr if you walk in the from street, it is a big difference.