Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

150 posts

Master Geek

# 38966 6-Aug-2009 20:08
Send private message

Have just tryed ringing customer service but aparently they cant access my bill because of up grades after finaly getting through after 2 dropped calls.....
Anyway i'm on iphone 250 $80 a month and my billing cycle ends on 3rd of month and starts new on the 4th of the month. Back at the start of july it was anounced on twitter by vodafone that all current customers on an iphone plan will get 3 months of 3gig of data and 1000 anynetwork pxts each month for the next 3 months from the start of july. Then is was anounced that it would come into affect form the start of your next billing cycle so i waited to 4 july and started using up some "free data". Got the pdf of my bill today
 and i have been charged for  $35.16 for data.

Data Usage $0.10/MB - 03 Aug 997.3596MB $35.16
Data Usage $0.00/MB - 03 Aug 621.5820MB $0.00 $35.16

Internet connection (APN) / Phone number Usage (MB) Amount 0.0098 MB $0.00 153.9794 MB $0.61 843.3704 MB $34.55
Total data charges $35.16

This is the only info on my bill about data, i can't work out why i have been charged, have vodafone stuffed up or have i missed somthing? or is this some deal that has been worded that you think its free but really hidden cost or starts on a different date than on your bill?


can anyone shed some light on my problem?

Create new topic
7 posts

Wannabe Geek

  # 243657 6-Aug-2009 20:16
Send private message

The link to the T&C is below

I think its just the wording. Might need someone from vodafone billing to explain the nitty gritties about the bill.


150 posts

Master Geek

  # 243662 6-Aug-2009 20:21
Send private message

freitasm: I think you pay your usual data plan and get the extra 3GB free.

thats what I thought but doesnt seem to be the case ive been charged for somthing.

150 posts

Master Geek

  # 248307 18-Aug-2009 19:44
Send private message

Got a very helpful person at call center today that have sent a query to billing to sort this. Call center said some of the data has been charged because it went through a different apn for some reasion. So just waiting on a call from Vodafone now.

28260 posts

Uber Geek

Biddle Corp
Lifetime subscriber

  # 248313 18-Aug-2009 19:48
Send private message

event2: Got a very helpful person at call center today that have sent a query to billing to sort this. Call center said some of the data has been charged because it went through a different apn for some reasion. So just waiting on a call from Vodafone now.

You have used 2 different APN's on your bill.

Is there any reason why you changed your APN away from the iPhone default?

150 posts

Master Geek

  # 248375 18-Aug-2009 21:54
Send private message

I haven't changed any thing, phone is standard. Just updates from apple and carrier updates from Vodafone. Jst checked and my current apn is I asume thats the correct one. Have Vodafone released a different carrier update since the start of 3gig deal that I might of missed?

605 posts

Ultimate Geek


  # 248409 18-Aug-2009 23:01
Send private message

I got my first bill on the 12th: 186.3983 MB $0.00 134.7387 MB $0.00

Does that help?
And I think that your normal data cap is replaced temporarily by the 3 month 3gb offer - not added on.


150 posts

Master Geek

  # 250472 25-Aug-2009 19:07
Send private message

I have been refunded money from Vodafone for data so I am happy. It took 2 calls to get issue sent thru to billing department. And 2 follow up calls to get money refunded as billing department never rang as they said they would.

Create new topic

Twitter and LinkedIn »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29

Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24

Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59

Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07

Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02

Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41

Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36

2degrees Reaches Milestone of 100,000 Broadband Customers
Posted 1-Oct-2019 09:17

Nokia 1 Plus available in New Zealand from 2nd October
Posted 30-Sep-2019 17:46

Ola integrates Apple Pay as payment method in New Zealand
Posted 25-Sep-2019 09:51

Facebook Portal to land in New Zealand
Posted 19-Sep-2019 18:35

Amazon Studios announces New Zealand as location for its upcoming series based on The Lord of the Rings
Posted 18-Sep-2019 17:24

The Warehouse chooses Elasticsearch service
Posted 18-Sep-2019 13:55

Voyager upgrades core network to 100Gbit
Posted 18-Sep-2019 13:52

Streaming service Acorn TV launches in New Zealand with selection with British shows
Posted 18-Sep-2019 08:55

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.