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# 39296 12-Aug-2009 09:38
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Hi All,


Am looking for a bit of advice here.


I bought a Nokia E51 off trademe about 3 months ago. All was good until a couple of weeks ago when Sim Card Registration Failed message appeared on the phone. After an awful lot of chasing around with phone calls, sending the phone to Nokia Care Centre etc., it turns out the phone is blacklisted. This means it has been reported stolen or lost.


I took the phone to the local police station who looked it up in their system and told me it was not present in their system as lost or stolen. This probably means it was reported lost or stolen overseas.


The trader from trademe says it is nothing to do with him, he has never sold a stolen phone and it must be a mistake, he doesn't have the money to refund me and it is nothing to do with him.


I have written the phone off as a bad experience but I want it reflected on the trader who sold me the phone. Trademe told me to take it to the disputes tribunal which is like the small claims court, however I don't have any proof that the item was stolen as it is not in the police database. Can Vodafone provide written confirmation that the device is blacklisted? Are there any other options?


Cheers,


Matt.




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  # 245529 12-Aug-2009 11:29
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if this guy did an insurance claim on the phone through voda or another insurer they will have the phone blacklisted. i belive if you have the box you can request the blacklist be taken off? but this wont work if it was blacklisted due to insurance claim.

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  # 245531 12-Aug-2009 11:31
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hairy1: The trader from trademe says it is nothing to do with him, he has never sold a stolen phone and it must be a mistake, he doesn't have the money to refund me and it is nothing to do with him.


Play hard ball with the seller, he sold you a phone that doesn't work as he specified in the auction, he would've known that.

Either he sorts it or you are calling the cops on him.

 
 
 
 




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  # 245576 12-Aug-2009 13:21
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Yeah, I played hardball with the seller already. His response was "Call the cops then... I don't care". The police weren't very interested in the phone as it is not listed as stolen or lost with them... They didn't really know what to do when I turned up with the phone and said. "I think this phone may be stolen". The egyptian Vodafone guy said that when it goes to court the court will call Vodafone and ask them if it has been blacklisted (I don't know if I trust that response!) I might just have leave it where it's at...




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  # 245581 12-Aug-2009 13:42
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Why not just file a disputes tribunal case? It's a fairly painless process.




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  # 245587 12-Aug-2009 13:51
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I just heard back from Trademe. I didn't realise and couldn't find anything in the information that I had that video conferencing was available. Will get on to it.




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  # 245643 12-Aug-2009 15:24
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I'd definately go via Disputes Tribunal - I believe it only costs $50 to lodge a dispute, either way this trade me character should have known for sure where his device he was selling came from and should be compensating you.. I work for Vodafone and know we have contraints around privacy act however we are able to atleast confirm whether the device you have has been blacklisted by us. Before any further specific info could be released we'd unfortunately need a court/police order. If you PM me your details I can see if someone will look at this for you in our fraud team - no promises however worth a shot :)



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  # 245646 12-Aug-2009 15:31
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Thanks Tanja. Will PM you.




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  # 245708 12-Aug-2009 17:09
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You want options ah? have you considered getting a new sim, giving the TM seller bad feedback, and getting on with your life.

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  # 245717 12-Aug-2009 17:30
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Dargor: You want options ah? have you considered getting a new sim, giving the TM seller bad feedback, and getting on with your life.


Have you considered reading his orginal post? It's not a problem with the sim, but with the phone.  I think he's entitled to try and get some sort of compensation for what was probably a multiple hundred dollar purchase.

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# 245739 12-Aug-2009 18:29
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The same thing happened to me when I bought a used Ericsson T68 off TradeMe about seven years ago. It worked okay for a couple of weeks then refused to log into the network. MobileFone Repair told me that it was blacklisted, and eventually I got in touch with Vodafone's insurance arm who told me that the phone had an insurance claim lodged against it.

Unfortunately I can't really give you any advice as I didn't pursue it any further than that, but I think it's important for people to understand that this is one of many risks that you face when purchasing a handset from TradeMe. I certainly wouldn't do it again.

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  # 245770 12-Aug-2009 19:21
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I believe this problem of sellers auctioning blacklisted phones will only get worse (ie. increase in frequency) in time.

Perhaps in future TradeMe could ask all sellers to put in the IMEI numbers prior to listing it so that some company / system can double check its validity.

Who knows, could do wonders for car sells too - put in the plate number or even the engine number.

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