[WXC/VFX] xnet down

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kyhwana2

2572 posts

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#39530 15-Aug-2009 23:57

anyone have any info on the latest (now hour long) outage? the ppp auth servers seem to be down at the very least..

hilbridan

9 posts

Wannabe Geek

#247340 16-Aug-2009 20:29

XNet's home page posts scheduled outages for a few days from midnight until 6:00 while the mail server is migrated.

I have not had VOIP service all day however, and when I tried phoning this morning there was a backlog on their helpdesk so I emailed at 11:09. Still awaiting a phone connection, or reply, or better still, both.

My wife is starting to get tetchy - and guess who decided to go VOIP??

sbiddle

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Biddle Corp

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#247358 16-Aug-2009 21:04

Have you tried rebooting your router or ATA? The VFX service certainly isn't down.

hilbridan

9 posts

Wannabe Geek

#247359 16-Aug-2009 21:07

Several times without success. Net connection is working fine.

hilbridan

9 posts

Wannabe Geek

#247366 16-Aug-2009 21:14

Just rebooted yet again. Back on line but no dial tone and a disconnect signal if I try to phone in.
Got me stumped.

Last time it happened - just after we signed up months ago it was traced to a Telecom exchange fault.
Will ring XNet first thing tomorrow.