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83 posts

Master Geek
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# 40077 24-Aug-2009 18:48
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Once the vodafone customer service person told me the reason vodafone introduced the $1.00 charge was to stop callers with no real issues bugging them eg. whats the time. They also told me that it was to force people to use their automatic services like using the internet VF's web site. Last night I wanted to make a complaint about something to them. Tried to use the web had issues trying to create a profile. Wouldn't let me use my email. Finally created a new email got new profile submited complaint got a reply that there was a problem with the web and all enquires are having long delays please contact 777 with your enquiry. Also now I cant log in with my profile anymore. It tells me that wrong email or password used. And it wont email me a new password it says email not knowen. If I try to create a new profile it says email already in use

Sorry for this long winded Post. And hope it makes sense!

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19282 posts

Uber Geek
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  # 250175 24-Aug-2009 18:58
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Why not tell us what your query complaint is about?

If its about the $1 charge it is there to stay

John



83 posts

Master Geek
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  # 250202 24-Aug-2009 20:17
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I always complain about the $1. But it was about a dead spot at a very busy intersection.(crn Eastcoast and beach rds Browns Bay) Calls always get droped there.

 
 
 
 


361 posts

Ultimate Geek
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  # 250206 24-Aug-2009 20:29
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If it's not directly about your account is there anything stopping you from ringing 0800 800 021 instead?




And charging you for trying to get issues at their end fixed.  That is AWFUL customer service.

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  # 250210 24-Aug-2009 20:47
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adamvnz: I always complain about the $1. But it was about a dead spot at a very busy intersection.(crn Eastcoast and beach rds Browns Bay) Calls always get droped there.


Yes I know where you mean

The here a coverage Blackspot and its right on the ridge line looking down into Browns bay and the other side into Albany

Its known about

John




83 posts

Master Geek
+1 received by user: 2


  # 250211 24-Aug-2009 20:48
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I tried calling the 0800 at the time but it was after hours around 10:15pm. I could have just complained about the dead spot but my complaint is the options they want you to use. Has anyone else tried to create profiles and come back to it the next day? http://vodafonenz.custhelp.com/cgi-bin/vodafonenz.cfg/php/enduser/acct_new.php

19282 posts

Uber Geek
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  # 250213 24-Aug-2009 20:49
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Buttonmash: If it's not directly about your account is there anything stopping you from ringing 0800 800 021 instead?




And charging you for trying to get issues at their end fixed. ?That is AWFUL customer service.


This is a Blackspot and as I understand at this point where call drops a new cell is required

Calls drop its covered under the T&Cs its impossible to have %100 coverage we wish we could

John

361 posts

Ultimate Geek
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  # 250216 24-Aug-2009 20:59
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I understand completely that coverage cannot be total, and this isn't a fault as such. But the whole "Ugh, why do these people keep coming into our store?" type customer service really irks me. And that's effectively what the charge is.

I have seen Vodafone's coverage improve around Wellington in the last few months. There was a deadspot on the Karori end of the Karori tunnel which is now fine.

 
 
 
 


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  # 250220 24-Aug-2009 21:03
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Coverage is never the same from one week to the next changes are always happening

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