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Thought I'd post my experience so far with moving house with xnet. I need venting.
I moved into our new home on the 21st of August. Two weeks prior to this date, I organised the move with xnet. They gave me a provisioning date of the 2nd of September, due to the strikes. I explicitly stated this was a new home, and would require a wire up. This being a cable wired to the one sitting next to it - on the outside of the house.
I was okay with this provisioning date - not their problem.
Today's the 2nd, I have no internet or phones. So, I called them;
Call #1 @ ~2:00pm on the 2nd.
I spoke to a lad on the helpdesk who told me Telecom had done their job. I told him they obviously hadn't, as they hadn't been to the premises - nor was I getting a DSL sync.
He then told me that they had provisioned it as a SELF install, which meant Telecom would'nt come around to the house. I explained the situation to him, he then said he'd email the appropriate people within XNET and also Telecom in order to sort the issue out - in a timely manner. He said he'd call me back by 5, and If I hadn't heard from him by then to call him back.
Call #2 @ 5:00pm on the 2nd.
I called the helpdesk, spoke to a different lad - who told me the first lad had gone home. He then told me that the work order had gone through to telecom and was organised for the 11th of this month.
I said this was unnacceptable - and to please escelate the call. He then told me the team leader and manager had already gone home too. Apparantly one will call me back tomorrow morning.
If we don't get our connection till the 11th, that would mean a total of 3 weeks with no internet or phones. (We're using VFX). Provided of course the connection is done properly on this date.
Am I wrong in thinking this is bung? Shouldn't xnet be trying a little harder to resolve this issue quicker considering they didn't provision the job properly with telecom? Shouldn't there be some kind of priority for people who rely on this service for their phones?
/VENT.
Trusted
