Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




660 posts

Ultimate Geek
Inactive user


# 40970 7-Sep-2009 21:52
Send private message


Hi,


I got a call from a friend over the weekend from his cellphone - quite surprizing cause he never calls me from mobile as he hasnt recharged for months now. he only had some 60/70 cents in his account , and from what i remember from my own incident vodafone does not allow you to make calls when your balance is so low.


so i was shocked to get his call, only to know that he has been offered free weekends for all of september ... and yes i am very sure, he has NOT recharged for quite some time, leave alone the min spending amount that vodafone tells on the website to get free weekends.


what i want to know is how come there is preferential treatment to people who have just joined like around just one year ......but nothing for me when i have been with vodafone for more than 3 years now.




also when i am here, i want to know, so many people have problems with vodafone who write their stories over here in geekzone and then only it is being attended to...... so for the vodafone people out here - you think this place is great to solve problems ? has it never striked you that how pathetic your customer service is and so bad that in a REAL problem, a person cant even call you up cause you charge him a dollar? what have you done till now to solve this and are you even thinking in these areas?


i am ok, cause i know about this forum, but what about the layman who has bigger problems with his service who has nowere he can go and not much time and who cant afford to PAY to get his phone fixed?


by providing solutions on geekzone is it that you think that you have opened another channel of solving customer issues ? is geekzone like a express passport service were you just write in your problems and you have a guy sitting to reply/fix your problems and so are you being proud about it ?


I am not being rude in any manner here, but its quite a shame that such a big company with international presence has such a poor customer serivce attitude. 


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3
BDFL - Memuneh
64820 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  # 253905 7-Sep-2009 22:54
Send private message

Actually we here at Geekzone always recommend people to call the company's help desk first - any company. This is because only then they will have tracking for problems reported and will be able to correlate problems to see if there's something major happening.

We clearly don't want to replace help desk services - not possible for anyone involved. It just happens that sometimes one or another person sees something happening here and give a hand. The same on Twitter and other forums and blogs.

You are not alone in your views though.

Many times I told Paul Brislen how I think Vodafone has a customer service problem. If customers can't get problems fixed over the phone or if the CSR promises to call back and doesn't, or if the CSR says something is fixed but a post here or on Twitter gets things done then it's obvious there are some communications breakdown in the whole process somewhere.

But that's my opinion.




19282 posts

Uber Geek
Inactive user


  # 253915 7-Sep-2009 23:36
Send private message

Sep11guy 90 percent of the work i do on geekzone is in my own time off my own back i don't get paid for it i have also helped 2d and telecom customers and what is with your name and avatar i take offence to it

John

 
 
 
 


3107 posts

Uber Geek

Trusted
Subscriber

  # 253924 8-Sep-2009 00:37
Send private message

sep11guy:
I am not being rude in any manner here, but its quite a shame that such a big company with international presence has such a poor customer serivce attitude. 


Actually, yes you are.  As well as being blatantly offensive to at the very least the Americans here, and most likely everyone else as well.




I finally have fibre!  Had to leave the country to get it though.


19282 posts

Uber Geek
Inactive user


  # 253925 8-Sep-2009 00:49
Send private message

Kyanar:
sep11guy:
I am not being rude in any manner here, but its quite a shame that such a big company with international presence has such a poor customer serivce attitude.?


Actually, yes you are.? As well as being blatantly offensive to at the very least the Americans here, and most likely everyone else as well.


I am not American have not even been there would like to get to New York but its like they are trying to say Sep 11 was a great thing which it was not or I am reading into it wrong

John

370 posts

Ultimate Geek

Trusted

  # 253945 8-Sep-2009 08:07
Send private message

I personally find it offensive to. (The avatar and name)

Your points are all valid, but leave the Vodafone guys here alone. They come out of there own time to help the geekzone community. The could easilly not show their faces at all.

19282 posts

Uber Geek
Inactive user


  # 253948 8-Sep-2009 08:28
Send private message

Sep11guy would you like to share where you work maybe what you do in your spare time. its your call no pressure.



660 posts

Ultimate Geek
Inactive user


  # 253950 8-Sep-2009 08:31
Send private message

Hi,

Thanks for your views.

What  Iam trying to say here is that there is a time and place for everything, and how you react to this looks like you doing a "social service " by helping out people here ( when you said you are not being paid for replying here )

If you are so concerned on helping out on people's problems, then why dont you - take this issue up with vodafone and tell them that their CS is not upto mark ?

how about chanelising your energies on working out something fruitfull which will help the company in improving customer service.

if you were so being generous on helping out people on vodafone how about making it more streamlines bu issuing them reference number and creating a page on geekzone were they can punch in that number and see the status and receive comments and issues ? - i dont think thats easy or that would be done. - cause the exisiting mail support on the website isnt upto scratch either. there is something called response time which obviously the company hasnt heard of or simply cant be bothered.

Sticking to the main issue, - is there preferential treatment for some customers?? Are all customers on prepay here are getting Free weekends for the whole of september ?? 

 and more on the bigger issue - what steps are being taken for improving customer service and is the company even thinking on those lines? Paying for customer service may certainly be saving heaps for the company but its definetly not working for people. how can the mass's even dream of reaching you, leave alone getting the issue resolved.

my avtar just goes along with my ID and as is quite trivial to what we are talking so its better we can stick to the topic..








 

 
 
 
 


19282 posts

Uber Geek
Inactive user


  # 253953 8-Sep-2009 08:41
Send private message

What part of people are offened by your user name and avatar don't you get?



660 posts

Ultimate Geek
Inactive user


  # 253955 8-Sep-2009 08:47
Send private message

as i said, its better if we can put trivial stuff like some image aside and stick to the topic, i hope you wud now like the current image nw

4123 posts

Uber Geek
Inactive user


  # 253967 8-Sep-2009 09:24
Send private message

Mmmmmm cupcakes.



660 posts

Ultimate Geek
Inactive user


  # 253968 8-Sep-2009 09:25
Send private message

kiwitrc: Mmmmmm cupcakes.


yeah.. i like 'em. let it atles lighten up the discussion a bit.

690 posts

Ultimate Geek

Trusted

  # 253971 8-Sep-2009 09:34
Send private message

sep11guy: So i was shocked to get his call, only to know that he has been offered free weekends for all of september


When you say 'offered', was he called by a CSR who offered it to him, or did he get it another way (such as to compensate for a fault, by an instore salesperson etc)?

May help some people to figure out why.

PS: I think it is great having people like John here.  Nuff said.

3594 posts

Uber Geek

Trusted
WorldxChange

  # 253974 8-Sep-2009 09:43
Send private message

Technology Forums , Blogs and such are a big part of how people interact nowdays, Geekzone being the #1 site in New Zealand has a big following as it covers a lot of industry information, so the site is actually visted by technology experts and people that work inside ISP / Telco companies, we like to have discussions ourselves with people about technology ...were geeks as well you know Cool

A number of people have industry knowledge that most people don't have and some like Johnr outside their normal Job role take extra time and effort to assist customers and people where they think they have knowledge and likely to benefit people asking questions, Johnr is a fantastic example of this, it's is not his Job or role to fix perceifed isues with VF customer service, he is a technicial expert that offers his own time and effort in helping people, as do a numebr of others I might add.

So it's not about preferential treatment, it's about people trying to help other people where they can, some just happen to be in a postition where they actually can help occassionly.






Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

4123 posts

Uber Geek
Inactive user


  # 253976 8-Sep-2009 09:45
Send private message

Hey Maverick havent seen you in here for a while?

3594 posts

Uber Geek

Trusted
WorldxChange

  # 253977 8-Sep-2009 09:47
Send private message

kiwitrc: Hey Maverick havent seen you in here for a while?



nope you havn't .... just adding some support for people who try to help out here Innocent ... but lets not get me started about mtr's (Johnr & PaulB) Wink




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

 1 | 2 | 3
View this topic in a long page with up to 500 replies per page Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Chorus to launch Hyperfibre service
Posted 18-Nov-2019 15:00


Microsoft launches first Experience Center worldwide for Asia Pacific in Singapore
Posted 13-Nov-2019 13:08


Disney+ comes to LG Smart TVs
Posted 13-Nov-2019 12:55


Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19


Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48


CarbonClick launches into Digital Marketplaces
Posted 6-Nov-2019 11:42


Kordia offers Microsoft Azure Peering Service
Posted 6-Nov-2019 11:41


Spark 5G live on Auckland Harbour for Emirates Team New Zealand
Posted 4-Nov-2019 17:30


BNZ and Vodafone partner to boost NZ Tech for SME
Posted 31-Oct-2019 17:14


Nokia 7.2 available in New Zealand
Posted 31-Oct-2019 16:24


2talk launches Microsoft Teams Direct Routing product
Posted 29-Oct-2019 10:35


New Breast Cancer Foundation app puts power in Kiwi women's hands
Posted 25-Oct-2019 16:13


OPPO Reno2 Series lands, alongside hybrid noise-cancelling Wireless Headphones
Posted 24-Oct-2019 15:32


Waikato Data Scientists awarded $13 million from the Government
Posted 24-Oct-2019 15:27


D-Link launches Wave 2 Unified Access Points
Posted 24-Oct-2019 15:07



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.