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159 posts

Master Geek


# 41080 9-Sep-2009 13:13
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Opps I think the form timed out... sent a few blanks... lucky I had a copy...

For the last few months I've been trying to get value out of my internet plan, but it is impossible to achieve.

Last night I was on the last day of my monthly cycle and I see that I've got about 2GB of my 10GB plan... so I decide to try to use it in the last few hours...

Carefully watching my up and down traffic so not to go over the remaining 2GB allocation I begin downloading, and then about an hour before midnight I get slammed with a extra 1GB data pack.

Oh, bugger I think, maybe the usage was delayed so I didn't actually have 2GB (even though I'd seen that I was sittng just over 2 GB for the last week). Oh well... I know I've got this extra packet now, so I might was well use it...

So I immediately and carefully start downloading again to get my 1GB of value... and then switch my computer off at midnight, looking forward to a nice fresh 10GB for the next month...'

...This morning... "You've used 925MB, 9% of your monthly allocation..." last month you used 10.01GB.

When I look at the daily graph, the peak of my 925Mb is right on 12:00am.

I guess if you complain you get pointed to the fine print saying that the meter is just an estimate and that it might be running up to 6 hours out.

What really p*sses me off is that their additional block billing is not synchronised with their usage, which means they are actually billing me for an extra data block inside the new monthly cycle which is impossible to use since I'm already being metered for the next month when that extra block is charged.

In my opinion this is a scam. I've spoken to lost of people who have had the same experience. They usually just shrug their shoulders and say, oh well, its only $2.95... but I guess that is how a good money making scam works.

The only way I can see around this scam if you want value for your money is to to almost use your months allocation a day before your new cycle and then disconnect the modem and not use it at all for the last day. Quite a inconvenience though!

To be fair, I think Telstraclear need to implement a more accurate usage meter, synchronise their billing of extra blocks with the usage meter.

If Telstraclear denies this to be a deliberate scam and blames their systems, then I challenge them to be fair to their customers by at least allowing extra data blocks to be carried over and used in the following month cycle, rather then just cashing in on their technical inadequacies.

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93 posts

Master Geek

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  # 254508 9-Sep-2009 19:56
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Having been an internet user for ages.
Have a read of:
http://www.telstraclear.co.nz/company-info/terms-and-conditions/internet-services.cfm
Don't rely upon any company usage meters, if they stop recording 'in the foreground' they still record in the background & when the foreground gets updated you get lumped with the back dated usage.

I employ a usage meter software AP from http://tuc.swaziboy.com/ which checks TCL usage every 2 hours

I also use
http://www.softpedia.com/progDownload/Broadband-Usage-Meter-Download-88767.html which records bits through my NIC.




Any opinions expressed on Geekzone are my own and not those of my employer.

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  # 254515 9-Sep-2009 20:10
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ralphski:
I employ a usage meter software AP from http://tuc.swaziboy.com/ which checks TCL usage every 2 hours



While I use TUC myself (it's a fantastiv application) it merely screen scrapes the data from the TCL usage meter. It gives the same results you'll get from logging into their website.


 
 
 
 




159 posts

Master Geek


  # 254561 9-Sep-2009 21:59
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Thanks for the links to the meter checking software.

I accept that I shouldn't rely on their usage meter.

Although I am suspicious that their meter seems to always become significantly more lagged and inacurrate in the last several hours of a monthly data cycle.

My point is that its a scam to be charged for an extra data block at the exact moment that they prematurely end my data cycle and start a new cycle (while still indicating that you're still in your previous cycle) you still think you've got this extra data block to quickly use (which you didn't specifically consent to in the first place!), but really you have no chance to actually use that block, any attempt comes of your new cycle which you don't find out about till the next day.

Its fair enough for your monthly allocation to expire. All I ask for is that extra data blocks be carried over and added to your next data cycle where you can actually get a chance to use them.



159 posts

Master Geek


  # 254576 9-Sep-2009 22:12
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ralphski:
I employ a usage meter software AP from http://tuc.swaziboy.com/ which checks TCL usage every 2 hours


Just to save a little confussion for cable users who want to try this, you need to use the BETA version rather than the current version:

http://tuc.swaziboy.com/TUC_Beta.zip

Thanks

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  # 254580 9-Sep-2009 22:15
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(hopefully the virus in the beta of TUC has been fully removed now!) :-)




Check out my LPFM Radio Station at www.thecheese.co.nz cool


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Ultimate Geek
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  # 254835 10-Sep-2009 18:35
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yea I'm getting my virus scanner at home and at tech pinging the beta as having a virus? anyone confirm?




CraZeD,
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  # 254853 10-Sep-2009 19:36
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crazed: yea I'm getting my virus scanner at home and at tech pinging the beta as having a virus? anyone confirm?


TUC has its own forum, the Delphi related virus issue should have been cleared up late Aug.

 
 
 
 




159 posts

Master Geek


  # 257023 19-Sep-2009 14:31
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Just got my bill for the period mentioned in my post here, and some confidence in TCL's integrity has been restored.

After TCL's usage system informing me that I'd purchased an extra data block, they haven't actually charged me for it.

Maybe my ranting and raving here helped make sure I wasn't charged in the end (I've had other TCL issues resolved promtply after posting in this forum! So they know who I am.). Or maybe their billing system is more accurate and separate than their customer usage metering system. It's still pretty frustrating though!

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Master Geek
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  # 257908 23-Sep-2009 19:23
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They'll bill you for it in a month or two, with the addition of a late payment fee.

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Master Geek
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  # 258877 28-Sep-2009 09:06
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Sigh, end of billing cycle tomorrow. Checks usage:

Service unavailable!

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

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Master Geek
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  # 258910 28-Sep-2009 10:18
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It's amazing how the service is always unavailable or the usage meter stops working right around the end of the billing cycle.

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Master Geek
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  # 258921 28-Sep-2009 10:41
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Indeed! I got a little further this time, but not quite far enough:

Server Error
This server has encountered an internal error which prevents it from fulfilling your request. The most likely cause is a misconfiguration. Please ask the administrator to look for messages in the server's error log.


<Edit> finally working again.

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