[WXC/VFX] moving from fusion back to fixed line

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vinnieg

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#41431 16-Sep-2009 09:55

Hi guys,

My fusion keeps going down for the VFX so i'm tempted to go back to a fixed line.

Just wondering how i would do it?

Would I:
- port the number i have currently first
- sign up for a phone line
- wait for the tech to connect the POTs line back up
- resign onto a new broadband plan?

I have moved across the ditch. Now residing in Melbourne as a VOIP/Video Technical Trainer/Engineer.

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#256044 16-Sep-2009 10:36

You can switch from Fusion to VFX-only keeping your current number on VFX, sign up for phone and ADSL services with someone else, and after-the-fact port the number from VFX to your land line. I think that would be the safest, as you guarantee keeping your current number throughout the changeover time instead of hoping the processes are followed in the right sequence. The easiest way of doing one thing at a time will take longer, but I'm sure you can manage the above with minimal interruption of service.

You can never have enough Volvos!

Dratsab

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#256059 16-Sep-2009 11:14

And if you do follow Niels advice, make sure you comply with T&C's by letting WorldXchange know you're quitting their service and on what date. That way you'll avoid the trap others have fallen into where you keep getting billed for a service you no longer have. Email would be a good way to advise them so you have a definite date and time stamp for providing the notification.

vinnieg

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#256061 16-Sep-2009 11:15

Oh yeah :) that makes sense, i think that sounds like the good way, might even keep the VFX service and get a second number, just have to see if i can afford both, although $11.25 a month ain't bad :)

Thanks heaps

I have moved across the ditch. Now residing in Melbourne as a VOIP/Video Technical Trainer/Engineer.

vinnieg

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#256063 16-Sep-2009 11:21

Dratsab: And if you do follow Niels advice, make sure you comply with T&C's by letting WorldXchange know you're quitting their service and on what date. That way you'll avoid the trap others have fallen into where you keep getting billed for a service you no longer have. Email would be a good way to advise them so you have a definite date and time stamp for providing the notification.

Definitely will :)
I'm thinking of switching back to dreaded telecom, just because I don't need a high data plan, I just want higher pings...Think I'm addicted to Playstation and it'll just get worse with GT5, i remember playing GT for hours on end, now GT5 with more tracks and cars

I have moved across the ditch. Now residing in Melbourne as a VOIP/Video Technical Trainer/Engineer.

Niel

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#256142 16-Sep-2009 15:07

You mean lower pings...

You may not be aware that you already have 2 numbers for your 1 VFX line. The ported number works, as well as your original VFX number. Or at least it does for me.

You can never have enough Volvos!

NZCoderGuy

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#256210 16-Sep-2009 17:00

I have been thinking about doing exactly this soon.. i'm tired on endless complaints from people when talking on the phone about how "crappy" the line is.. some days its good, while others its terrible. Plus the fact that recently we have been having an exceptional amount of network issues, with our home router unable to authenticate.. no end of problems! Come on World Xchange - fix it or you will lose another customer!

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maverick

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WorldxChange

#256248 16-Sep-2009 18:51

Actually Voice traffic is prioritized within our network, but you do understand the wholesale services are a shared service for all ISP's, you can not prioritize traffic across this network, can you imagine all ISP's trying to TAG their traffic ??.

Yes there has been a couple of network issues and can not offer any more than they happened and we have addressed each one as we have found it, this is more annoying for me than you ... trust me.

You haven't said what type of network connection and hardware you are using. and what type of Quality issues you have had, There can be a number of reasons why could it be your local network, is it only during Net activity or time of day.

We can generally see what is happening in the way of MOS Scoring, packet loss and jitter on WxC configured devices so logging a fault would enable us to give advice on what is happening on your bad calls.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

sultanoswing

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#256258 16-Sep-2009 19:39

FWIW, I've never had any call quality trouble with xnet's VFX Fusion....the last couple of DSL outages have been annoying however.

Oh well.

vinnieg

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#256275 16-Sep-2009 20:47

Yeah, maybe it's my PAP2T :( but I can't afford a new one, plus my youtube is slow at night.

So i'm going to be resigning for a fixed telecom line and probably xnet flood for the gaming with interleaving off :)

I have moved across the ditch. Now residing in Melbourne as a VOIP/Video Technical Trainer/Engineer.

NZCoderGuy

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#256332 17-Sep-2009 00:11

I have a SPA2102 ATA which connects to a D-Link G604T Wireless ADSL Router. Connection rate: 13.5 Mbps down 1Mbps up.
I find the phone call quality random, like if i hang up and re-dial sometimes it will get a better quality call.
I don't use much traffic on my line when i use the phone, as i know this will affect the call quality.

I have the Fusion package (Naked DSL with VFX (2 phone lines))
The phone call quality isn't just during any particular time period, as it can be really bad at night as it is during the day. I have had a few friends asking about the quality of the service - and of course i have to not recommend getting rid of the fixed line, due to the quality of some of the calls.

Can you please advise where to lodge a fault? I hadn't done this in the past as i thought it wasn't really counted as a fault, but more on a prioritization of the traffic on the network - out of mine or your control..

Much appreciated - i am going to OZ for 2 weeks shortly, so was going to leave moving till after then - but if i can get World Xchange to help resolve my situation i will definitely stay - as i love the price.

Cheers and thanks for all the help!
- Stephen

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maverick

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WorldxChange

#256355 17-Sep-2009 07:00

Here is an example of what we saw last night for your call 3.5 minute to a mobile at 17:26 last night

This is what your 2102 saw,

A 219 second Call
You received 11665 packets but lost 41 of those that where sent by us.

Timestamp     : 17:26:36.751 2009-09-16
Direction     : RX
Remote IP/Port: 58.xxx.xxx.13/5074
Local IP/Port : 58.xxx.xxx.150/5060
Transport     : TCP
----------------------------------------
BYE sip:027xxxxx64@as.wxcnz.net:5060;maddr=58.xxx.xxx.150;transport=tcp SIP/2.0
Via: SIP/2.0/TCP 10.1.1.50:5074;branch=z9hG4bK-c1d84588
From: 042xxxx03 <sip:42xxxx03@as.wxcnz.net>;tag=51345ad639ba11a2o1
To: <sip:027xxxxx64@as.wxcnz.net>;tag=3201400a-13c4-4ab07620-404b868b-22a9ef50
Call-ID: 7cb4e9e6-18d44dd2@10.1.1.50
CSeq: 104 BYE
Max-Forwards: 70
Authorization: Digest",realm="xport.co.nz",nonce="fznmmdknTjmrmq3BW",uri="sip:027xxxxx64@as.wxcnz.net:5060",algorithm=MD5,response="3bccxxx142c8e3b",qop=auth,nc=00000003,cnonce="49ab2eae"
User-Agent: Linksys/SPA2102-5.2.5
P-RTP-Stat: PS=11713,OS=234260,PR=11665,OR=233300,PL=41,JI=0,LA=0,DU=219,EN=G729a,DE=G729a
Content-Length: 0

Now This is what we saw Latency and Jitter appear to be good at both ends.

We sent 11706 packets which you rxed only 11665 ie 41 audio packets di not get to the 2102
You sent 11713 we saw all but 4 of them, so over the duration of the conversation this is a very low percentage, they may have all happened at once or could be spaced out over a duration of a call. This could be something to do with your local network possibly or coud be your dsl connection,

Observed by
destination         mos    timestamp         pkts-passed    pkts-dropped    pkts-lost    jitter    avg-latency
sip:42xxxx03     4.15    17:26:36.755     11706             0                     0             0.139    0
sip:027xxxxx64 4.15    17:26:36.756     11709            0                      4             0.129    0

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

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NZCoderGuy

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#256372 17-Sep-2009 08:42

yeah that call was good quality - one of the calls to 04 2XX 8015 (dr's) was terrible - It even dropped the call. I'm not 100% how to read/understand what output you gave.
Did you lookup via my IP to get that Information? otherwise its downright scary!

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maverick

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WorldxChange

#256413 17-Sep-2009 10:42

gtxboyracer: yeah that call was good quality - one of the calls to 04 2XX 8015 (dr's) was terrible - It even dropped the call. I'm not 100% how to read/understand what output you gave.
Did you lookup via my IP to get that Information? otherwise its downright scary!

Okay I taook a look at this call as well 34 seconds and the stats look good no packet loss at all in either direction, so what I will do is to actively monitor your number from our side of the network,

When you say bad quality , in one direction only ? , what type of quality , call break up missing audio etc ?.

Let me know when you have another bad call and I will see what you actually heard as it left our network.

As for what we can see and how ... magic

, we have a lot more visabilty on hand and at our disposal than other providers so we can generally see what is going on with WxC configured devices...

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

NZCoderGuy

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#256453 17-Sep-2009 12:14

Hi again,

When i said bad quality, i mean the other persons audio sounds broken up - and they are trying to say that our voice is broken up too.. So i guess that means both ways. It gave me the feeling of constrained bandwidth - but thats just a guess.

Maverick - do you have an email address i can flick an email to once i hit a call thats terrible quality, so you can analyze the data?

Thanks again for all your help!
- Stephen

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Niel

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#256479 17-Sep-2009 13:17

I've had such issues which was a faulty cordless phone. If there were no (significant) packet loss, I'd start with using a different phone and cables. Change one thing at a time and wait a few days to see if it is fixed.

You can never have enough Volvos!

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