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nitrotech

1259 posts

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#41643 21-Sep-2009 10:43
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I've just had the most frustrating time trying to get my Vodafone account setup, now the store did say it could take up to 48 hours to setup but why??

It's 2009 not 1987, i've had my home phone and broadband with VF until last month so they know I pay my bills on time but here we are 26 hours later still waiting for the all go from VF.

Can I make a suggestion to the VF gods, when you get a new account application you get an email address why not send them an email throughout the whole process, when I signed up to the home phone pack.

Another thing, why did the retailer have to fax the application form away, back in 1983 I would have expected this but not in 2009 - surely the retailers can use some sort of online system?

Come on VF I think you can do better than this.

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rscole86
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  #257316 21-Sep-2009 11:13
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VF can do it online, and it will be done instantly IIRC, but it is up to the retailer to use the online system. If they have not organised it with Vodafone, then they need to fax all of the details to either, their VF person in their company, or VF themelves for it to be entered at their end.

johnr
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  #257318 21-Sep-2009 11:16
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If done at a Vodafone owned store most connections are up and running when leaving the shop

 
 
 
 


nitrotech

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  #257358 21-Sep-2009 15:13
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Nice to know, I guess from my persepctive this is Vodafone not treating my account with the same care and attention as they do from their own retail stores.

Still waiting ......

nate
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  #257416 21-Sep-2009 19:40
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nitrotech: Another thing, why did the retailer have to fax the application form away, back in 1983 I would have expected this but not in 2009 - surely the retailers can use some sort of online system?


They require the signed application form for legal purposes.

nitrotech

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  #257430 21-Sep-2009 20:20
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I get that, but scanning and emailing is a bit more 21st century or like telecom do it - enter it into the computer system and it spits out a copy for you to sign.

Anyway we're coming up to 36 hours now, wonder what tomorrow will bring?

johnr
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  #257438 21-Sep-2009 20:30
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Check with the store you signed up with might be a error on the paper work

nitrotech

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  #257441 21-Sep-2009 20:36
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Did that they said they were still awaiting a response from VF

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