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490 posts

Ultimate Geek

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# 42378 3-Oct-2009 10:52
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After being without service on my 021 number for 48 hours, I finally got ported back to Vodafone from 2Degrees on Wednesday.

Since then, I have noticed unusual delays receiving most texts after doing things like texting "bal" to 777, sending a command to Twitter, or texting our local bus info service. Regular texts from Vodafone appear to be received quite quickly, but all these other texts, including texts from 2Degrees, usually take between 5 and 7 minutes to arrive.

I appreciate that there are no guarantees when it comes to text message delivery, but in the past with Vodafone, a text to 777 is normally returned with a response text very quickly, now this is also taking 5 to 7 minutes.

I've ensured all references to the 2Degrees Message Centre etc are removed from the phone.

I called Customer Service this morning and they say they've received many complaints like mine from 2Degrees people who have ported back and are experiencing the same delays. They claim it is being worked on.

Firstly I wondered whether anyone from Vodafone can confirm an issue.

Secondly I wonder if anyone else who has ported back is experiencing the same thing.

Finally I'm quite curious as to what causes this. I don't know how the SMS protocol works, but I suppose I imagine it being similar to changing your DNS server, where perhaps things take a while to propagate.

Any thoughts much appreciated, and certainly I'm hoping for a resolution. Not much fun waiting 7 minutes to find out when the next bus is.




Jonathan Mosen

 

Mosen Consulting, for advice on web and app accessibility

 

http://mosen.org

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19282 posts

Uber Geek
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  # 260779 3-Oct-2009 12:02
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Claim its been worked on they must of been thinking about the delay in SMS from Telecom

When you port a number back into vodafone there is no difference to how it was on Vodafone before the number was ported out

It has zero to do with porting

John



490 posts

Ultimate Geek

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  # 260782 3-Oct-2009 12:08
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johnr: Claim its been worked on they must of been thinking about the delay in SMS from Telecom

When you port a number back into vodafone there is no difference to how it was on Vodafone before the number was ported out

It has zero to do with porting

John


I thought as much, I specifically said to the operator, "I'm aware of a delay receiving texts from Telecom, are you sure there is also an issue with people porting back from 2Degrees". She answered yes. Wasn't convinced so thought I'd check here.

So if it's not relating to porting, what might it be?




Jonathan Mosen

 

Mosen Consulting, for advice on web and app accessibility

 

http://mosen.org

 
 
 
 


19282 posts

Uber Geek
Inactive user


  # 260783 3-Oct-2009 12:10
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jmosen:Finally I'm quite curious as to what causes this. I don't know how the SMS protocol works, but I suppose I imagine it being similar to changing your DNS server, where perhaps things take a while to propagates.


Not even close really need a white board and 30 minutes of time to explain how porting works

John

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