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Topic # 43147 18-Oct-2009 19:21
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I rang 123 the other day - I thoguht this number was free, yet I was charged for it.. can anyone from Vodafone clarify if this was a balls up?

I was under the impression that 123 was free from Mobiles and Home Phones.

EDIT: i've looked on the Vodafone website, and I can't find anything remotely related to it.





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  Reply # 264884 18-Oct-2009 19:31
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Er... Isn't 123 a Telecom service? Why would Vodafone make it free to call Telecom?






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  Reply # 264886 18-Oct-2009 19:33
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freitasm: Er... Isn't 123 a Telecom service? Why would Vodafone make it free to call Telecom?


no idea, my ignorance got the best of me, obviously.

 Me thinking because it was free from all landlines I've used and Telecom mobile (d'uh Aaron), I thought it would be free on Vodafone too. (again, ignorance. A big issue :P)





 
 
 
 


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  Reply # 264888 18-Oct-2009 19:36
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0800 000000 is free and works from any network provider.




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  Reply # 264895 18-Oct-2009 20:40
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123 is charged call from Vodafone use the 0800 number above

Telecom advise its a free call to 123 not Vodafone

John




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  Reply # 264897 18-Oct-2009 20:41
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johnr: 123 is charged call from Vodafone use the 0800 number above

Telecom advise its a free call to 123 not Vodafone

John




Thanks John. My ignorance got the best of me on this one.

Also, I wasnt aware the 0800 number adove went tothe same line.. good to know for future reference.



Thanks for the replies.





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  Reply # 264900 18-Oct-2009 20:56
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I'm sure it used to be free, I called them once from my Vodafone cell when one of those little grey sticks (the ones sitting outside peoples houses with the telecom logo on it, (i assume for the phone lines... lol)), anyways, one of those was ripped out of the ground with wires everywhere and stuff, so I called 123 and I had no credit on my account at all, and the call went through... might have changed since then. 0800 works like everyone says though.




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  Reply # 264902 18-Oct-2009 21:01
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tardtasticx: I'm sure it used to be free, I called them once from my Vodafone cell when one of those little grey sticks (the ones sitting outside peoples houses with the telecom logo on it, (i assume for the phone lines... lol)), anyways, one of those was ripped out of the ground with wires everywhere and stuff, so I called 123 and I had no credit on my account at all, and the call went through... might have changed since then. 0800 works like everyone says though.


Yeah, I've heard that from others I spoke to this evening they thought it was free too, either we've all confused the 0800 number, or it USED to be free.

is it possible that *123 is free from a vodafone mobile?





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  Reply # 264904 18-Oct-2009 21:07
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123 has never been free on Vodafone in the time I have been there

John

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  Reply # 264911 18-Oct-2009 21:29
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Yer, a few months ago i was on the phone to telecom via 123 from my vodafone phone to help a client fix his landline. I too thought it was free, it was not. A very expensive call especially when they put you on hold for 30 minutes!

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  Reply # 264935 18-Oct-2009 23:06
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You can't call *123 from a Vodafone phone, it's a Telecom-only number.
123 has never been free from a VF cellphone, I've always called the 0800 number with no issues.

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  Reply # 265017 19-Oct-2009 11:41
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How to call Telecom NZ (123 service) from a Vodafone or 2Degrees mobile

Dial 0800 800-123 (have fun talking to the computer voice though LOL)

Thats correct the 123 (and *123) service is not free from Vodafone or 2Degrees mobiles.

um... the 0800 000-000 can pretty much get you to the same place just a bit longer.

I had the same problem many years back when some mongrel knocked out power pole out losing both power and phone, online for nearly an hour till I ran out of credit, fortunately the Telecom Assistant saw my mobile number and called me back. They where the one that told me to ring on the 0800 number (never did vodafone mention it, nor is the number on there website)


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  Reply # 265083 19-Oct-2009 16:08
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lol, maybe i had a glitch or something, i was never charged for that call. that sucks for you all who wasted your credit, just like when you pocket dial someone and they pick up just to be cruel. lol




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  Reply # 265084 19-Oct-2009 16:10
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tardtasticx: lol, maybe i had a glitch or something, i was never charged for that call. that sucks for you all who wasted your credit, just like when you pocket dial someone and they pick up just to be cruel. lol


I try to be less horrible, and pick up then hang up. Otherwise they get charged for anywhere up to 5 minutes instead of 1 :P





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  Reply # 265089 19-Oct-2009 16:27
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tardtasticx: lol, maybe i had a glitch or something, i was never charged for that call. that sucks for you all who wasted your credit, just like when you pocket dial someone and they pick up just to be cruel. lol


It would of used your included minutes

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  Reply # 265091 19-Oct-2009 16:28
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johnr:
tardtasticx: lol, maybe i had a glitch or something, i was never charged for that call. that sucks for you all who wasted your credit, just like when you pocket dial someone and they pick up just to be cruel. lol


It would of used your included minutes



I was kinda referring those on prepaid connections.... "credit"?




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