My brother has a Vodafone at home box which he has had for a while. It's performance has gotten steadily worse. The box will drop offline all the time. The only way to get it back online and making calls is to depower it and turn it back on.
He has called Vodafone a few times but the CSR's have no idea what he is talking about (the product that is).
Is there anyone else he can call at Vodafone to get it sorted? Also, who owns the box?