vodafone roaming issue !!

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kris

7 posts

Wannabe Geek

# 44097 23-Oct-2009 21:31

I am currently in India and my phone stopped receiving the network. It was fine when I arrived a month ago but stopped receiving the network from start of this week.

I made several international calls to vodafone customer service (which costed a lot) and the service was very poor. Most of the staff don't have any information on roaming services they have. IT's been 5 days I think and the issue is still not resolved.

I can explain further about the issue. Need urgent help from vodafone senior technical or management.

johnr

19282 posts

Uber Geek
Inactive user

# 266478 23-Oct-2009 21:41

Are you prepay or a postpay customer?

Also Roaming uses many elements out of the home service providers control

From Terms of romaing

5. Liability
As roaming involves services provided by networks other than Vodafone New Zealand Limited, you agree that we will not be responsible for the way in which any external carrier provides or fails to provide any service (including disconnection lack of coverage or the performance of that carrier's network).

John

johnr

19282 posts

Uber Geek
Inactive user

# 266479 23-Oct-2009 21:44

When you action a manual network selection what is the error message?

And I take it you made sure its not a handset fault by trying SIM in another device?

John

kris

7 posts

Wannabe Geek

# 266481 23-Oct-2009 21:50

prepay.

I signed up for credit roaming when i had to go to hong kong in july for a week and went back to nz . I then came to India a month ago and it worked fine but stopped receiving the network.

I was told by vodafone that I was left on credit roaming for three months. I didn't request this or signed up for credit roaming before leaving to india as its listed in auto roam.

johnr

19282 posts

Uber Geek
Inactive user

# 266484 23-Oct-2009 21:52

Not all parts of India are covered by Auto roaming it depends what circle you are in

John

johnr

19282 posts

Uber Geek
Inactive user

# 266485 23-Oct-2009 21:55

Vodafone NZ was waiting for Vodafone India to upgrade some VLRs before we allowed Vodafone NZ camel roamers to attach to them but I can not remember what circle it was

John

johnr

19282 posts

Uber Geek
Inactive user

# 266489 23-Oct-2009 22:15

Waiting for the error message when you action a manual network selection?

John

kris

7 posts

Wannabe Geek

# 266492 23-Oct-2009 22:38

It says no network access when i try manual network. It worked fine close to a month when I arrived in India last month but stopped working start of this week.

I was told it was because I was left on credit roaming which ended this week as it lasts 3 months.

Is there a way to activate credit roaming or put me on auto roaming ?