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7 posts

Wannabe Geek


# 44097 23-Oct-2009 21:31
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I am currently in India and my phone stopped receiving the network. It was fine when I arrived a month ago but stopped receiving the network from start of this week.


I made several international calls to vodafone customer service (which costed a lot) and the service was very poor. Most of the staff don't have any information on roaming services they have. IT's been 5 days I think and the issue is still not resolved.


I can explain further about the issue. Need urgent help from vodafone senior technical or management. 




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19282 posts

Uber Geek
Inactive user


  # 266478 23-Oct-2009 21:41
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Are you prepay or a postpay customer?

Also Roaming uses many elements out of the home service providers control

From Terms of romaing

5. Liability
As roaming involves services provided by networks other than Vodafone New Zealand Limited, you agree that we will not be responsible for the way in which any external carrier provides or fails to provide any service (including disconnection lack of coverage or the performance of that carrier's network).

John

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Uber Geek
Inactive user


  # 266479 23-Oct-2009 21:44
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When you action a manual network selection what is the error message?

And I take it you made sure its not a handset fault by trying SIM in another device?

John

 
 
 
 




7 posts

Wannabe Geek


  # 266481 23-Oct-2009 21:50
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prepay.

I signed up for credit roaming when i had to go to hong kong in july for a week and went back to nz . I then came to India a month ago and it worked fine but stopped receiving the network.

I was told by vodafone that I was left on credit roaming for three months. I didn't request this or signed up for credit roaming before leaving to india as its listed in auto roam.

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Uber Geek
Inactive user


  # 266484 23-Oct-2009 21:52
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Not all parts of India are covered by Auto roaming it depends what circle you are in

John

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Uber Geek
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  # 266485 23-Oct-2009 21:55
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Vodafone NZ was waiting for Vodafone India to upgrade some VLRs before we allowed Vodafone NZ camel roamers to attach to them but I can not remember what circle it was

John

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Uber Geek
Inactive user


  # 266489 23-Oct-2009 22:15
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Waiting for the error message when you action a manual network selection?

John



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Wannabe Geek


  # 266492 23-Oct-2009 22:38
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It says no network access when i try manual network. It worked fine close to a month when I arrived in India last month but stopped working start of this week.

I was told it was because I was left on credit roaming which ended this week as it lasts 3 months.

Is there a way to activate credit roaming or put me on auto roaming ?

 
 
 
 


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Uber Geek
Inactive user


  # 266510 24-Oct-2009 08:01
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When credit card roaming is switched off it automatically goes back to camel roaming

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Uber Geek
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  # 266511 24-Oct-2009 08:04
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Still do not have a PM with some details

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Uber Geek
Inactive user


# 266533 24-Oct-2009 10:31
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johnr: Still do not have a PM with some details


My Bad might pay to ask for them

Please PM me your MSISDN and Vodafone 4 digit PIN and I will check the setup

John

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  # 266560 24-Oct-2009 14:26
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johnr: When credit card roaming is switched off it automatically goes back to camel roaming


I thought camel roaming only worked in Egypt?




Richard rich.ms

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Uber Geek
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# 266564 24-Oct-2009 14:54
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richms:
johnr: When credit card roaming is switched off it automatically goes back to camel roaming


I thought camel roaming only worked in Egypt?


Did you not know there are camels in India

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  # 266567 24-Oct-2009 15:07
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You sure? I thought it was cows roaming in India?




Richard rich.ms



7 posts

Wannabe Geek


  # 266575 24-Oct-2009 15:35
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just sent a message john.

thanks



7 posts

Wannabe Geek


  # 267718 28-Oct-2009 15:00
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Thanks a lot for your help. It works fine now.

wish the customer service was as helpful

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