I wanted help from you and wanted to know what can be done. In the past i had telecom landline account and offer came of vodafone red network. I signed up for $90 per/month where i was told i don't need to pay anything to transfer and as it is already wired i don't need to pay anything on wiring and maintance. Than 6 months i had a issue where i was not able to receive call or make calls for 3 week and it was fixed without hassel by vodafone, now similar thing happen a two months ago. i logged a service request to fix it. The person whom i speak said that you would be charged $200 if you haven't check some preliminary test, i did as what he said and confirm it has been done and asked if i would be charged . cutting short i was told not if i have done what he has asked. Chorus guy came and fixed it up. He said issue was with line and after few test he put the socket. On asking if i would be charge on this, he said no, you dont' need to worry it would be charged to vodafone. Now they have charged me . Callling them they say that i have to pay for it because i don't have monthly charges paying towards wiring and maintainence.
That's fine i know now.. but the actual questions is should i be charged if i was told no and shouldn't they tell me if they are going to charge me, because if they were i could have asked my landlord to take care of it.
I don't know what can be done.. only thing i thinking at moment is breaking contract with vodafone which will cost $199, but i am fed up and feel that i am being put down because i am on contract..
Please let me know if vodafone is right or should i take ahead this issue? please guide me..