Vodafone's website - worst, or THE worst?

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TinyPirate

9 posts

Wannabe Geek

#44460 27-Oct-2009 21:10

Dear god. I just tried to update my billing records to a new credit card and after going round and round in circles (with slow page loading due to all the java (?) as far as I could tell) it locked my out of my phone's records so now I have to call customer service. Awesome.

Come on Vodafone, I've got a login, I've got one phone, can you just let me click to edit my account information? Crazy, I know!

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#267454 27-Oct-2009 21:16

You trying to update a direct debit with a new Credit card number?

John

TinyPirate

9 posts

Wannabe Geek

#267455 27-Oct-2009 21:17

I guess so. Couldn't even get close to that part of the site. I'll call cust. serv. tomorrow and do it over the phone. Probably be quicker :o

johnr

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#267461 27-Oct-2009 21:22

You can't change a CC number for DD online anyway as the Bank requires a copy

You have to print out the direct debit form and post it in

John

TinyPirate

9 posts

Wannabe Geek

#267464 27-Oct-2009 21:24

I think it might not be a direct debit - actually, I think they just bill my credit card whatever they fancy each month.

I can't tell either way as I can't get the website to work proper. 777 should fix this tomorrow I guess.

johnr

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#267465 27-Oct-2009 21:24

Read this page I used the search feature " direct debit "

http://www.vodafone.co.nz/plans/paying-your-bill/direct-debit.jsp

John

johnr

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#267470 27-Oct-2009 21:26

TinyPirate: I think it might not be a direct debit - actually, I think they just bill my credit card whatever they fancy each month

That is called a direct debit

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alasta

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#267473 27-Oct-2009 21:30

johnr: That is called a direct debit

Strictly speaking a direct debit is where the regular payment is deducted from a bank account. For this the bank requires a direct debit authority form to be completed and signed by the bank account holder.

However, this generally wouldn't be common practice where the charge is being processed to a credit card rather than a bank account.

TinyPirate

9 posts

Wannabe Geek

#267474 27-Oct-2009 21:31

I never filled in a form to be sent to my bank to play WOW, back in the day, so I don't think it's direct debit in the same way. I'll check either way. And I'll check via 777 because, as stated, the website is rubbish.

johnr

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#267476 27-Oct-2009 21:35

The form goes to Vodafone and if you want the amount due to be taken on the Due date this is Direct debit

John

imadog

107 posts

Master Geek

#267504 27-Oct-2009 22:28

I agree the vodafone user account website is bad.

Horrible to look at and horrible to navigate.

I have had loads of issues when changing credit cards.

Luckily I dont have to use it very often.

DeroyBoy

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#267510 27-Oct-2009 22:39

imadog: I agree the vodafone user account website is bad.

Horrible to look at and horrible to navigate.

I have had loads of issues when changing credit cards.

Luckily I dont have to use it very often.

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worst website I have ever used

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bcourtney

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#267514 27-Oct-2009 23:01

Seriously? WORST website you've ever used? I don't seem to have any issues with it (I did to about a year ago, but that was to do with the wrong permissions being applied to my user account in the website - But was rectified with awesome help from Dianne, the Online Self Service Manager).

I log in and it does everything I need it to. I've even had to change my registered credit card and this wasn't too painful. As stated, you need to download the appropriate form and send it in. This can't be done electronically.

I pay for my bill manually online via credit card now through the My Vodafone login and have no issues. I like that I have access to the last 13 months of invoice history and also can have access to invoices for the other mobiles on this account as well as those for our sister company (access via my login but to another account).

The site isn't the quickest and hopefully this is something that might be rectified at some point, but on the whole I don't see where the issue is? It all seems fairly easy to navigate as far as I'm concerned.

PenultimateHop

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#267537 28-Oct-2009 05:36

johnr: The form goes to Vodafone and if you want the amount due to be taken on the Due date this is Direct debit

John

I thought the Vodaspeak for it was "Variable Credit Card Authority" as per http://www.vodafone.co.nz/plans/paying-your-bill/credit-card.jsp .

I don't know why VF make this so hard to do - there aren't many other service providers that make you fill out a form to pay by credit card. It's a really irritating process when having to update expiry dates, etc, and there's no acknowledgment that they've received the form or implemented it, as I discovered a few months ago...

kiwitrc

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#267543 28-Oct-2009 06:30

imadog: I agree the vodafone user account website is bad.

Horrible to look at and horrible to navigate.

I have had loads of issues when changing credit cards.

Luckily I dont have to use it very often.

Yup, its crap to use.

alasta

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#267548 28-Oct-2009 07:14

bcourtney: I pay for my bill manually online via credit card now through the My Vodafone login and have no issues.

You're lucky then. I have been unable to make credit card payments on the web site for the last three months, and it intermittantly refuses to even let me log in.

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