Vodafone voicemail & roaming

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sbiddle

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#4688 17-Aug-2005 21:35

Just a quick question that somebody on here is bound to know an know an answer to! - I've just tried to ring Vodafone but their customer services now only operates between 8am and 8pm which truely defies belief!!

Looking at my bill from last month I have roaming calls in oz going to +6421700100 which is the voicemail divert number, I was always under the impression that when your call was diverted to voicemail while roaming you didn't pay yet I've got several charges against this number. I was positive in the past these had all been charged at $0.00 .. anybody know what the full deal is with this?

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johnr

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#18619 18-Aug-2005 10:46

Calls that are not answered have to return to the NZ voice mail platform and this is charged as advised on the Vodafone website. If you setup a CFU to 021700100 that means the call does not have to leave New Zealand and is not charged then but if handset is on and rings and then goes to voice mail yes this is charged and showed on your invoice.

johnr

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#18620 18-Aug-2005 10:55

Just further to this Vodafone OZ is the only roaming partner that calls can return to the voice mail box when they are not answered. 7th option down in the roaming info.

http://www.vodafone.co.nz/services/07.a.16_aussieroam.jsp?item=travelling_to_oz

If someone tries to call you, can't get through and leaves a voiceMail you will still receive a Roam Forward charge (unless your mobile is set to "Divert all calls to voiceMail")

John

sbiddle

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#18621 18-Aug-2005 11:33

Thanks for that, maybe you should get a job on 777! :-)

I was aware that diversion on no reply only works in some countries, it does (or at least did when I was last in Europe 2 years ago) work succesfully in the UK and in several European countries despite the link you posted only referring to Australia. As you know on other networks when somebody tries to ring they just get a disconnect tone when the call would have normally go to voicemail. In the past however this definately was free providing voicemail divert was set to +6421700100 but I accept the fine print which now says this will be charged for! Maybe Vodafone should add the line from their oz roaming section in their general roaming section though to at least make people more aware, the person on 777 could not answer my question when I asked if calls diverted to voicemail were charged for.

Having said that the voicemail forwarding charge for Australia is crazy anyway since the call never actually terminates in Australia. Since it's only 20c to access your voicemail you're better off not answering your calls and letting them all go to voicemail and if you need to send a reply use the voicemail send a message to send a reply! :-)

johnr

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#18622 18-Aug-2005 11:41

The call being charged to return to voice mail platform is not really crazy cause Vodafone is charged by a international carrier to return the call to NZ and of course that cost is passed back to the consumer, But Hope that info helps and there could be more places where the calls will return to the voice mail platfrom in NZ when calls are not answered.

PS I have done my time on 777 and I really enjoyed it

John

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#18625 18-Aug-2005 12:21

Is it simply not signalling sending a reply saying the phone didn't answer please send the call to voicemail? I was told by somebody at BellSouth years ago that was how it worked and in countries that voicemail didn't work it was because they didn't have proper SS7 signalling

johnr

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#18627 18-Aug-2005 12:28

The system that is being used was not around in Bellsouth days and the call is returned to NZ by a round trip. (don't know the finer technical details on this)