[WXC/VFX] International Problems?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] International Problems?

Acropoli

58 posts

Master Geek

#47923 12-Nov-2009 19:17

Hi All,

Anyone on Xnet having problems with accessing www.worldofwarcraft.com?
Pinging 12.129.242.22 proves fruitless, as with attempting to log in.

I quit WoW 2 years ago, but my partner started on WoW, and she's hooked, and getting itchier by the second.

There's also another international site I can't access at the moment, coincidence perhaps?

1     1 ms    <1 ms    <1 ms RTA1025W.home [192.168.1.1]
2    40 ms    40 ms    40 ms ip-58-28-15-31.wxnz.net [58.28.15.31]
3    40 ms    39 ms    39 ms ip-58-28-13-83.wxnz.net [58.28.13.83]
4    40 ms    40 ms    40 ms ge-0-0-0-akl-core1.wxnz.net [58.28.8.8]
5    41 ms    40 ms    40 ms ge-0-0-0-120.akl01.akl.VOCUS.net.au [114.31.203.89]
6     *      167 ms   166 ms ge-0-0-0-52.bdr01.sjc01.ca.VOCUS.net.au [114.31.199.36]
7     *        *        *     Request timed out.
8     *        *        *     Request timed out.
9     *     ^C

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58 posts

Master Geek

#272491 12-Nov-2009 19:24

Doesn't appear to be related to xnet after performing a tracert:

1 1 ms <1 ms <1 ms RTA1025W.home [192.168.1.1]
2 45 ms 38 ms 38 ms ip-58-28-15-31.wxnz.net [58.28.15.31]
3 39 ms 40 ms 38 ms ip-58-28-13-83.wxnz.net [58.28.13.83]
4 41 ms 38 ms 38 ms ge-0-0-0-akl-core1.wxnz.net [58.28.8.8]
5 42 ms 40 ms 41 ms ge-0-0-0-120.akl01.akl.VOCUS.net.au [114.31.203.89]
6 168 ms 167 ms 167 ms ip-44.199.31.114.VOCUS.net.au [114.31.199.44]
7 * * * Request timed out.
8 * * * Request timed out.[/code]

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kyhwana2

2553 posts

Uber Geek

#272493 12-Nov-2009 19:29

It's not just to WoW, seems to be any international stuff.
I'm tunneling all my traffic through my ipv6 tunnel (which goes via ACS in wellington) :P

Acropoli

58 posts

Master Geek

#272495 12-Nov-2009 19:35

Just saw the status update on the xnet page:

http://www.xnet.co.nz/cgi-bin/status.cgi?id=530

shadenz

29 posts

Geek

#272521 12-Nov-2009 21:44

Heard something about a fibre cut in sydney (?)

Tunk

35 posts

Geek

#272536 12-Nov-2009 22:11

I use a overseas DNS, was having a bit of trouble when I got home until I flicked it back to xnets.

Seems it has also affected opendns aswell, we were having similar trouble at work.

[edit]
Now that I know the problem is suspected to be in aussie and possibly effects all of our connections at work I know tomorrow is going to be fun if it isnt resolved tonight

Tunk

35 posts

Geek

#272571 13-Nov-2009 00:23

Seems things are back for the most part now.

[edit]
The cut effected Internode and Vocus and possibly a couple of others.

Xnet traffic goes through vocus, though vocus rerouted things it seems they still had trouble and most stuff went dead after hitting sydney.

Acropoli

58 posts

Master Geek

#272616 13-Nov-2009 08:31

Woke up this morning to find the matter had progressed from bad to worse.

I now have no ADSL connection at all. No ADSL light, and nothing in the system log indicating any problems.

/facepalm

maverick

3594 posts

Uber Geek

Trusted

WorldxChange

#272618 13-Nov-2009 08:39

Telecom Service Incident - Unplanned Event Clearance Notification

Reference:

HNL091171223

Location:

Nationwide

What:

Loss of 84 Broadband DSLAMs

Between:

04:47 and 07:00

[IMAGE]

Customer and Service Impact

Exact customer impact is TBA however affected broadband customers would have been unable to log into the internet (no PPP).

Restoration Activities

Alcatel Lucent have since restored full service by restoring th RAN paths on the impacted nodes. Root cause found to be unplanned impact during a planned change.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

Acropoli

58 posts

Master Geek

#272619 13-Nov-2009 08:41

Thanks Maverick, I've just hung up the phone from Xnet support after reading your post.
Nice to see you guys are actively on the forums, appreciated.

Zanezaney

10 posts

Wannabe Geek

#272639 13-Nov-2009 09:40

any update?

Network Status Report....
This area details any issues that are currently present on the network:

Type: unscheduled

Subject: International traffic - intermittent issues

Begin: 2009-11-12 18:15:00

End: No ETA

Body:
We are currently experiencing some technical difficulties accessing international websites. Our Operations team are investigating the problem and hope to have it resolved shortly.

We apologise for any inconvenience

Last Updated: 2009-11-12 19:04:37

Acropoli

58 posts

Master Geek

#272640 13-Nov-2009 09:40

No luck I'm afraid. It seems our issue is completely independent from the recent issues reported.

We have no ADSL light at all :(

maverick

3594 posts

Uber Geek

Trusted

WorldxChange

#272644 13-Nov-2009 09:44

I would suggest you may have a different issue, so your best bet is to log a fault with the help desk as it may have just been a coincidence you losing your connect at the same time as the Telecom issue

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

Acropoli

58 posts

Master Geek

#272713 13-Nov-2009 13:02

Well WxC have logged a fault with Telecom, and I am now awaiting a technician to be dispatched apparantly.
This is a huge issue for me, as I get paid within my role to take I.T. Support calls within any 24 hours of the day. Problem being, I don't recieve cell phone service on Bluff Hill in Napier, so I have it diverted to my homeline. My homeline is VFX, so if I have no broadband, then I have no phone, and the repercussions on my employment could be disasterous.

I have unfortunately had to talk to some of my contacts in TelstraClear Business to enquire about a rapid Phoneline and DSL deployment to occur today. They are getting back to me to see if it could be done, which would be a lot quicker than having faith in the turn around of a contracting Telecom technician.

It's a shame, as I don't have any problem with WxC's services as a whole. A damn shame to leave Xnet because of restrictions of Telecom. :(

Unfortunately it comes down to "who has the fastest solution, wins". I'm hoping for Xnet

insane

3170 posts

Uber Geek

ID Verified

Trusted

#272919 14-Nov-2009 00:55

Acropoli: Well WxC have logged a fault with Telecom, and I am now awaiting a technician to be dispatched apparantly.
This is a huge issue for me, as I get paid within my role to take I.T. Support calls within any 24 hours of the day. Problem being, I don't recieve cell phone service on Bluff Hill in Napier, so I have it diverted to my homeline. My homeline is VFX, so if I have no broadband, then I have no phone, and the repercussions on my employment could be disasterous.

I have unfortunately had to talk to some of my contacts in TelstraClear Business to enquire about a rapid Phoneline and DSL deployment to occur today. They are getting back to me to see if it could be done, which would be a lot quicker than having faith in the turn around of a contracting Telecom technician.

It's a shame, as I don't have any problem with WxC's services as a whole. A damn shame to leave Xnet because of restrictions of Telecom. :(

Unfortunately it comes down to "who has the fastest solution, wins". I'm hoping for Xnet

I know this post wont help you, nor make you feel better but are you shure you want to risk your job on a best effort DSL service? I don't know what other connectivity options you have where you live but I'd suggest looking into some diversity.

I've spoken to Bosses of people who work remotely over DSL and they typically dont have any patience or understanding when things go wrong. Perhaps a clothed DSL option would suit you better?

Ragnor

8085 posts

Uber Geek

Trusted

#272925 14-Nov-2009 02:14

You must be super unlucky to not have mobile coverage. Telecom's does look a bit patchy but Vodafone's looks fairly good for Bluff Hill Napier.

http://www.telecom.co.nz/mobile/ournetwork/coverage
http://www.vodafone.co.nz/coverage/

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