Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




80 posts

Master Geek


Topic # 50478 24-Nov-2009 19:40
Send private message

<rant>

I think its unfortunate that Vodafone does not list its support phone numbers in the printed phone book!
When i had connectivity issues with my broadband i could not find a number to ring so rang 777 from my cell phone. The only option i had to choose from which suited my problem was broadband. I ended up being disconnected 5 times going through the phone options. I then tried ringing the number on my paper agreement which was with IHUG (09 358 5067), that phone number told me to ring another number (09 962 9011) which is apparently disconnected. I then tried 777 again, and asked for Broadband support, and the international helpdesk support person who responded, could not understand why my landline was with a different supplier from my broadband supplier. I was put through to Mobile Broadband support who could not find my account details anywhere and suggested i look up my contract for a phone number, which as previously stated was with IHUG. Eventually I got through to someone who suggested they put me through to billing (also not listed) as there was a problem with an overdue payment on my account. ( I had also never received an email about the overdue account)
Finally I spoke to someone from billing who resolved the issue ( they were in NZ ). Who told me I had been given erronous information by the previous support person!

If i had been informed of the possible disconnection (by any communication method), in advance the problem would never have happened.

If I had had a contact number (not on the internet, because I had no connectivity) I could have immediately resolved the issue without spending 43 minutes revolving around voice messages, operators in other countries who had no understanding of the issues I had, I would not be dissatisfied.

All it would take would be one person to have a quick comprehension of the issue and direct the call to the right place without telling me I rang the wrong number.

OR!!!!!!

An actual prominent number I know I should ring when I have an issue. It's not in the phone book! It's online. Thats helpful!

I am not shooting the messnger here. Its just shocking I cannot find a number to ring, and when i find someone, they have so little skills of english I have to phonetically spell every word I say using the old Alpha, Bravo, Charlie, Delta skills I Learned in the boys brigade when I was 12 years old, if it wasn't for that I would be stuffed!

I know problem resolution takes a while but basic English language skills would be helpfull!!

BONUS!!! You aren't as bad as Symantecs helpdesk!!!!!

Anyway problem resolved and thank you.


Drop down box below this one: Recommendation!!! :-
ISP's in NZ are all as bad as each other, so no recommendation sorry!

</rant>

Create new topic
1677 posts

Uber Geek
+1 received by user: 7

Trusted

  Reply # 275981 24-Nov-2009 22:36
Send private message

0800 GET IHUG   Innocent

xpd

Geek,gamer,father
8239 posts

Uber Geek
+1 received by user: 1080

Mod Emeritus
Trusted
Subscriber

  Reply # 276033 25-Nov-2009 07:37
Send private message

Not everyone associates IHUG with Vodafone tho....




XPD / @DemiseNZ / Gavin
 
Corsair Carbide SPEC-02 / Corsair VS550 / G.SKILL Ripjaws X 8GB / Zotac 760GTX AMP! / ASUS H81M-E / Intel Pentium K Anniversay G3258 @3.9Ghz

 

New ! Retro gaming / emulation forums - http://www.xpd.co.nz/

 

Internet provided by : Voyager - VDSL 65/28  -  Musical Support by : Like A Storm - Visual Entertainment by : Plex and Steam and Overwatch


 
 
 
 




80 posts

Master Geek


  Reply # 276354 25-Nov-2009 22:58
Send private message

i was so used to ringing 358 5067 :-)

20259 posts

Uber Geek
+1 received by user: 3822

Trusted
Subscriber

  Reply # 276634 26-Nov-2009 19:49
Send private message

I get a letter every 3 months about my account being overdue, so pay it then.

They dont seem to be able to handle sending bills by email very often.




Richard rich.ms

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Vodafone TV — television in the cloud
Posted 17-Oct-2017 19:29


Nokia 8 review: Classy midrange pure Android phone
Posted 16-Oct-2017 07:27


Why carriers might want to embrace Commerce Commission study, MVNOs
Posted 13-Oct-2017 09:42


Fitbit launches Ionic, its health and fitness smartwatch
Posted 12-Oct-2017 15:52


Xero launches machine learning automation to improve coding accuracy for small businesses
Posted 12-Oct-2017 15:45


Bank of New Zealand uses Intel AI to detect financial crime
Posted 12-Oct-2017 15:39


Sony launches Xperia XZ1, a smartphone with real-time 3D capture
Posted 11-Oct-2017 10:26


Notes on Nokia’s phone comeback
Posted 10-Oct-2017 10:06


Air New Zealand begins Inflight Wi-Fi rollout
Posted 9-Oct-2017 20:16


The latest mobile phones in perspective
Posted 9-Oct-2017 18:34


Review: Acronis True Image 2018 — serious backup
Posted 8-Oct-2017 11:22


Lenovo launches ThinkPad Anniversary Edition 25
Posted 7-Oct-2017 23:16


Less fone, more tech as Vodafone gets brand make-over
Posted 6-Oct-2017 08:16


API Talent Achieves AWS MSP Partner Status
Posted 5-Oct-2017 21:20


Stellar Consulting Group now a Domo Partner
Posted 5-Oct-2017 21:03



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.