Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

80 posts

Master Geek

Topic # 50478 24-Nov-2009 19:40
Send private message


I think its unfortunate that Vodafone does not list its support phone numbers in the printed phone book!
When i had connectivity issues with my broadband i could not find a number to ring so rang 777 from my cell phone. The only option i had to choose from which suited my problem was broadband. I ended up being disconnected 5 times going through the phone options. I then tried ringing the number on my paper agreement which was with IHUG (09 358 5067), that phone number told me to ring another number (09 962 9011) which is apparently disconnected. I then tried 777 again, and asked for Broadband support, and the international helpdesk support person who responded, could not understand why my landline was with a different supplier from my broadband supplier. I was put through to Mobile Broadband support who could not find my account details anywhere and suggested i look up my contract for a phone number, which as previously stated was with IHUG. Eventually I got through to someone who suggested they put me through to billing (also not listed) as there was a problem with an overdue payment on my account. ( I had also never received an email about the overdue account)
Finally I spoke to someone from billing who resolved the issue ( they were in NZ ). Who told me I had been given erronous information by the previous support person!

If i had been informed of the possible disconnection (by any communication method), in advance the problem would never have happened.

If I had had a contact number (not on the internet, because I had no connectivity) I could have immediately resolved the issue without spending 43 minutes revolving around voice messages, operators in other countries who had no understanding of the issues I had, I would not be dissatisfied.

All it would take would be one person to have a quick comprehension of the issue and direct the call to the right place without telling me I rang the wrong number.


An actual prominent number I know I should ring when I have an issue. It's not in the phone book! It's online. Thats helpful!

I am not shooting the messnger here. Its just shocking I cannot find a number to ring, and when i find someone, they have so little skills of english I have to phonetically spell every word I say using the old Alpha, Bravo, Charlie, Delta skills I Learned in the boys brigade when I was 12 years old, if it wasn't for that I would be stuffed!

I know problem resolution takes a while but basic English language skills would be helpfull!!

BONUS!!! You aren't as bad as Symantecs helpdesk!!!!!

Anyway problem resolved and thank you.

Drop down box below this one: Recommendation!!! :-
ISP's in NZ are all as bad as each other, so no recommendation sorry!


Create new topic
1677 posts

Uber Geek
+1 received by user: 7


  Reply # 275981 24-Nov-2009 22:36
Send private message

0800 GET IHUG   Innocent


The Overrated Raccoons
8597 posts

Uber Geek
+1 received by user: 1197

Mod Emeritus
Lifetime subscriber

  Reply # 276033 25-Nov-2009 07:37
Send private message

Not everyone associates IHUG with Vodafone tho....

XPD / Gavin / DemiseNZ


For Free Games, Geekiness and Reviews, visit :


Home Of The Overrated Raccoons


Battlenet : XPD#11535    Origin/Steam/Epic/Uplay : xpdnz




80 posts

Master Geek

  Reply # 276354 25-Nov-2009 22:58
Send private message

i was so used to ringing 358 5067 :-)

20789 posts

Uber Geek
+1 received by user: 4041


  Reply # 276634 26-Nov-2009 19:49
Send private message

I get a letter every 3 months about my account being overdue, so pay it then.

They dont seem to be able to handle sending bills by email very often.


Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Windows no longer Microsoft’s main focus
Posted 13-Mar-2018 07:47

Why phone makers are obsessed with cameras
Posted 11-Mar-2018 12:25

New Zealand Adopts International Open Data Charter
Posted 3-Mar-2018 12:48

Shipments tumble as NZ phone upgrades slow
Posted 2-Mar-2018 11:48

Oppo R11s: high-end Android, budget price
Posted 27-Feb-2018 16:27

Samsung New Zealand introducing the Galaxy S9 and S9+
Posted 26-Feb-2018 07:00

Fujifilm X beats its best with new top of the range, high-performance camera
Posted 24-Feb-2018 14:05

One million kiwis affected by cybercrime
Posted 24-Feb-2018 13:58

New Zealanders want to engage with government online and via mobile apps
Posted 24-Feb-2018 13:56

Samsung launches Samsung Max
Posted 24-Feb-2018 13:52

CPTPP text and National Interest Analysis released for public scrutiny
Posted 21-Feb-2018 19:43

Foodstuffs to trial digitised shopping trolleys
Posted 21-Feb-2018 18:27

2018: The year of zero-login, smart cars & the biometrics of things
Posted 21-Feb-2018 18:25

Intel reimagines data centre storage with new 3D NAND SSDs
Posted 16-Feb-2018 15:21

Ground-breaking business programme begins in Hamilton
Posted 16-Feb-2018 10:18

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.