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596 posts

Ultimate Geek
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Topic # 52145 2-Dec-2009 10:41
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I rely on my phone to receieve work, i repair computers and have an 0800 diverted permanently to my mobile, every so often i'll get a free who called txt come thru and phone doesnt even ring! why does this happen?  im basicly losing work because of this, customers go else where if i dont answer my phone, not many leave messages these days!  Got full reception, yes full reception not 2 or 3 bars, i have full 3g reception because i live close to a vodafone tower, and yet it still sometimes doesnt ring and i get free who called txts comming thru, have tried different phones and same problem, tried deactivating 3g and using just 2g, still same problem, happens elsewhere too not just at home.  have given up ringing vodafone cust services to complain because they are never very helpfull.  if someone from vodafone is reading this, i would like to know why this is happening and when you plan to fix it?  for the mean time i have activated divert to my 027 number when phone is off or outside of coverage, i understand each diverted call will cost me 99c/min to divert to an 027 on the mega plan once my 20 anytimes mins are used.  will see how this goes, if my 027 rings a bit with diverted calls then i will be adding them up from my bill and refusing to pay for these diverted calls untill vodafone can fix the problem i have just described.

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309 posts

Ultimate Geek

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  Reply # 278668 2-Dec-2009 10:53
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lock your phone to 2G and i bet the issue will go away. Vodafone had some issues with 3G paging (how the network finds where your phone is) earlier in the year and it caused this sort of issue for many people including myself.

not really the answer you were looking for but it may be a workaround for you.




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  Reply # 278671 2-Dec-2009 11:08
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No network in the world can connect %100 of incoming calls to a mobile or even fixed line network

How many calls would you say this is happening to %?

Have you kept time and dates?

And you can't decide not to pay the full invoice you setup the divert from your mobile you have agreed to the T&Cs of the charges

John

 
 
 
 


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  Reply # 278672 2-Dec-2009 11:12
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pwner: lock your phone to 2G and i bet the issue will go away


Have you read the OP?

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Ultimate Geek

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  Reply # 278690 2-Dec-2009 12:05
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oops my eyesight must be going i completely skim read over the tried 2G part...
in that case are you getting more than one call at the same time? as Johnr said there is no way 100% of calls will be connected but it sounds like you are getting a significant number, then you need to log a fault with Vodafone.
Geekzone can give you advice but Vodafone can actually fix it :)





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  Reply # 278707 2-Dec-2009 12:33
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Before a fault is logged get some examples 5 or so

John

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  Reply # 278820 2-Dec-2009 18:41
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And bear in mind that you should not just "not pay" for some calls. That's something you need to talk to Vodafone accounts about. If there's a network issue, it's highly likely they'll sort something out for you - not paying without talking with them is just a fast track to Baycorp.




I finally have fibre!  Had to leave the country to get it though.




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Ultimate Geek
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  Reply # 278909 3-Dec-2009 00:35
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Kyanar: And bear in mind that you should not just "not pay" for some calls. That's something you need to talk to Vodafone accounts about. If there's a network issue, it's highly likely they'll sort something out for you - not paying without talking with them is just a fast track to Baycorp.


If I have more problems i'll talk to Vodafone accounts then about a possible credit, yes it would be a fast track to BayCorp if i simply didnt pay but I could always dispute the debt.  Just feeling a bit annoyed, ive had problems with Vodafone in the past, and I know other people who have had problems too, a lot of the time these big Telco's dont listen to small little customers unless the whole thing goes public.  I was on Vodafone prepay before I switched to on-account, I complained to Vodafone cust services end of 2006 about a Prepay loop-hole I had discovered where anyone could change/remove or order super prepay addons on your prepay account just by knowing your 021 number, they could even find out your best mate number or cancel/change it, any charges would be deducted from your prepay bal automatically, anyone could do it just by calling 0800 800 021 and entering the prepay number they wished to gain access to, it never requested the pin and allowed full access to the account of the 021 prepay number entered, it was the same as calling 777 from that mobile.  I complained to Vodafone and nothing was done for over about a month so I explained how one could do it in a youtube video, Vodafone fixed the fault in a couple of days after i uploaded the video.

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  Reply # 278989 3-Dec-2009 11:41
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gareth41:I was on Vodafone prepay before I switched to on-account, I complained to Vodafone cust services end of 2006 about a Prepay loop-hole I had discovered where anyone could change/remove or order super prepay addons on your prepay account just by knowing your 021 number, they could even find out your best mate number or cancel/change it, any charges would be deducted from your prepay bal automatically, anyone could do it just by calling 0800 800 021 and entering the prepay number they wished to gain access to, it never requested the pin and allowed full access to the account of the 021 prepay number entered, it was the same as calling 777 from that mobile.? I complained to Vodafone and nothing was done for over about a month so I explained how one could do it in a youtube video, Vodafone fixed the fault in a couple of days after i uploaded the video.


I remember that bug fix was nothing to do with a threat of a Video on youtube

Once a bug is found a fix can't be put in place with the click of the fingers there is a process to be followed testing and then into the live network

John

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