Switching On Account number with Pre-pay number

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insane

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#52950 8-Dec-2009 00:45

Right I've searched the forums, didnt see anything quite relevant here nor on the vodafone website and had a frustrating time on the phone with Mohammad from Egypt..

I've currently got an on account plan which has a truly horrid number, I've also got a pre-pay sim which has a much better number that I'd like to have as my on account number, now how do I go about changing them around without getting charged for breaking my contract.

I'd also like to keep the number that I've currently got on account and change that into the pre-pay number incase anyone tries to contact me on it for some reason.

The vodafone account section on the website has a automated guide for porting numbers from prepay to account, but will this work or will it break my contract?

Current setup:

On Account : 021 xxx xxxx
Pre-Pay : 021 yyy yyyy

Final outcome:
On Account : 021 yyy yyyy
Pre-pay : 021 xxx xxxx

cheers

johnr

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#280231 8-Dec-2009 06:28

You can't change the numbers around its complex why and to explain it I need 20 minutes and a white board. Prepay numbers that are migrated from prepay to postpay can't have number swaps done on them either. Yes any csr and even many staff above a csr would find this question very difficult and not able to answer the reason why. Trying to swap numbers around connections is not porting related in any way.

John

insane

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#280462 8-Dec-2009 18:01

cheers john,

the number currently on-account was a pre-paid number, it seems that I can tun this back into a prepay number, however that would incur a disconnection charge, is this correct?

If I then changed my other prepay mobile number into an account, can I not be given the same account number and therefore simply continue my account or is this part of that 20 minute discussion which ends in 'no'?

richms

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#281252 10-Dec-2009 17:23

its these "difficult" things that make it easier to just port to another provider. I had to when VF refused to change a data plan number to prepay, and had to also back before they allowed you to change between on account and prepay.

While I am sure that there are many technical excuses that it cannot be done, to the user they do not matter and all that does is that you can't, or more often is the case won't do changes like that.

Richard rich.ms

BarTender

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#282506 15-Dec-2009 01:22

I had exactly the same issue, my wife was on an onaccount with Voda since bellsouth started (she still had her original Bellsouth sim in a new phone!) and I had signed up to a 2 year onaccount, but never used it since I had a new work phone. I asked Voda if I could transfer the current plan I am on to my wifes number, and convert my number to a prepaid just to keep the number.

It was all too hard for vodafone.

So I ported both numbers to 2Deg, took the hit with the contract break on my number. And am a few months away from break even point.

It's a shame that Vodafone don't seem to be too concerned with "out of the ordinary" requests and would prefer to just loose business. With such a market share they can afford to be.

richms

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#282510 15-Dec-2009 03:09

We shall see how long they remain the #1.

My money is on in 12 months time it will be #1 telecom, #2 2 degrees, #3 vodafone.. Well after yesterdays episode it may swap #1 and #2 around, but I dont see vodafone there for much longer with all the badwill they have generated among even non techies and 2 degrees seeming to be making so much goodwill that they are overflowing with it...

Richard rich.ms

scottjpalmer

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#282539 15-Dec-2009 08:14

don't bet your life savings on it