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BDFL - Memuneh
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Topic # 53250 9-Dec-2009 22:27
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It looks like Vodafone is moving slowly to change online experience it offers to its users - first with a revamp of its My Vodafone Prepay portal.

"Before we say anything else, I have to make it really clear. This is not the end of the story. I know the credit card system is still unreliable, you can’t see usage information and a host of other things we have on the list to fix – but every journey starts with a single step.
The Prepay landing page used to be dominated by unnecessary information. The only critical tasks for most Prepay users are checking their balance and topping up – so we’ve made these super-obvious. There’s a small amount of other useful information on the page links to other systems which are unchanged as yet"

Good steps - recognising a problem, working to fix it.

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  Reply # 281056 9-Dec-2009 23:14
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It's only taken them how many years?

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  Reply # 281247 10-Dec-2009 17:18
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Not years, its only taken a competitor or 2 to make them pull finger and offer what has been asked for so long...


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  Reply # 281250 10-Dec-2009 17:21
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Some more checking of Vodafone software required.
a) It has not heard of my suburb in North Shore City and refused my attempt to update profile. These suburb names are readily available from NZ Post and local councils.
b) I did a Prepay topup and it told me to "keep the following number as reference: ."  That's all, one full stop or maybe it's a decmal point, but no reference number.
c) Sent me a link ("expires in 24 hours") to update my password to Vodafone Help.  The link had expired only ten minutes after the email was despatched to me.
Whatever happened to the basic checks and tests of the software?

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  Reply # 281271 10-Dec-2009 19:01
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they gave me my last month on credit, since their system stuffed me around so much.

THe whole time I've been with vodafone, credit card payments have been shocking or not working at all.

They even spend hundreds of millions on a new billing system and couldn't get it right.

Why would i believe them now?

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  Reply # 281286 10-Dec-2009 20:16
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I agree with richms, it's only since competition is coming to NZ that Vodafone are fixing the issues like coverage and web portals that people have complained about for so long. Vodafone knew about these issues forever but why spend money fixing stuff when your the only show in town?

So if they now admit that they have problems with topups, are they going to stop charging pre-pay users $1 when the call the helpdesk with these known problems?

That would be a good second step...

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  Reply # 281330 10-Dec-2009 22:54
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Vodafone are slackers - it took them an extra year to support incoming ported phones numbers on Prepay. They knew that it needed to be done, but did they do it? Eventually, after some ComCom arm twisting.

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