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Master Geek


Topic # 54270 16-Dec-2009 21:08
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I have a Vodafone NZ prepay SIM card in an iPhone 3G. Every few hours, my prepay balance goes down by around 5-10 cents.
I have turned off 3G, data roaming and removed the APN settings to make sure that apps like Mail aren't using any data, but still I am losing credit. I have also stopped Mail from downloading automatically.
I have TXT2000 and Free Weekends and haven't called anyone recently. I use Wi-Fi for internet on my phone.
Does anyone know why my credit is disapearing? Does anyone else have this problem??

Thanks

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  Reply # 283236 16-Dec-2009 21:21
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Theres your first problem "removed the APN", removing it will enable a "feature" designed to "help" (cough, rip off) users by making any APN work. It is my understanding that you have to change it to something such as www.m2.net.nz (Black & White) to get it to stop working (source: http://www.geekzone.co.nz/forums.asp?forumid=76&topicid=47135).

Keep in mind the iPhone was designed to ALWAYS be online, and that it sends stuff periodically such as Diagnostics data.

--cody

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Wannabe Geek


  Reply # 283237 16-Dec-2009 21:23
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I have a Nokia 5800 and have the same problem. I surf using the wifi most nights and check the gmail etc. I turned all junk off except the ability to recieve/make calls. I lost money. I yurned the phone off for three days and didn't!!!! I have no idea what is going on. If you find out please post here so I can see if I being ripped off from vf too.

Thank you

 
 
 
 


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  Reply # 283240 16-Dec-2009 21:25
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I know 2Degrees has the ability on their website to track your usage (calls, txts, data) Does Vodafone have the same ability?

I am guessing, but I think it is probably data that is being used up. Is there any sort of data connection icon that shows up when data calls are being made from the iPhone?

Does the iPhone have an offline mode? Maybe try that and see if it still goes down (for the purpose of confirming it is the iPhone that is causing the data usage)

Maybe some other people who have iPhones can help you out more

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  Reply # 283264 16-Dec-2009 22:13
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KeegGeek: I have a Nokia 5800 and have the same problem. I surf using the wifi most nights and check the gmail etc. I turned all junk off except the ability to recieve/make calls. I lost money. I yurned the phone off for three days and didn't!!!! I have no idea what is going on. If you find out please post here so I can see if I being ripped off from vf too.

Thank you


vodafone is not ripping you off I have proven this many a time that the charges are valid and happy to prove it again ask cokemaster.

John

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  Reply # 283305 17-Dec-2009 07:48
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KeegGeek: I have a Nokia 5800 and have the same problem. I surf using the wifi most nights and check the gmail etc. I turned all junk off except the ability to recieve/make calls. I lost money. I yurned the phone off for three days and didn't!!!! I have no idea what is going on. If you find out please post here so I can see if I being ripped off from vf too.

Thank you


If you're not using email then uninstall the Nokia Messaging application.

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  Reply # 283352 17-Dec-2009 09:58
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My partner is having the exact same issue with a Nokia E65, and she doesn't use wifi, 3G or GPRS, just texts (TXT200 and receives calls, but rarely makes any). It's been usually a couple of cents every couple of days, up to 10 cents at once in a day!

Vodafone CSRs have been hopeless via email or phone (they've been trying to fob it off) so we went to the Vodafone shop at the Sylvia Park mall in Auckland to get help. The guy there was really good. He said it was the first time he's ever seen that thing happen and couldn't see any suspicious activity from the logs when checking her mobile number. So he's logged with with their IT guys and given us his business card, as he was happy to follow it up from his side too.

We shall wait and see but so far, more impressed with the service in the shop than over the phone Wink

Jen

C4LV1N0: I have a Vodafone NZ prepay SIM card in an iPhone 3G. Every few hours, my prepay balance goes down by around 5-10 cents.
I have turned off 3G, data roaming and removed the APN settings to make sure that apps like Mail aren't using any data, but still I am losing credit. I have also stopped Mail from downloading automatically.
I have TXT2000 and Free Weekends and haven't called anyone recently. I use Wi-Fi for internet on my phone.
Does anyone know why my credit is disapearing? Does anyone else have this problem??

Thanks

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  Reply # 283362 17-Dec-2009 10:12
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As johnr said, everything can be traced... In cokemaster's case he was complaining about constant GPRS charges when not using the Internet. What johnr found out is that cokemaster was using a Chinese import phone, with a firmware that every day connected to China Mobile to check for updates - even though there was no indication of such thing happening.

So beware. Modern handsets are little computers. They lots of things running you don't even know about.





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  Reply # 283365 17-Dec-2009 10:21
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I don't understand why people would get a net-enabled mobile devices and not expected it will operate with any available data connection, with or without your awareness! For goodness sake, if you don't need a net-enabled device, don't get one!!! Go back to your dumbphone and stop whining!




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  Reply # 283377 17-Dec-2009 10:51
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If you've got an iPhone, wouldn't you have a data addon? Broadband lite for $10 a month for 100mb? That would solve all those little tiny data charge issues.

If you can afford an iPhone, I'm sure you can afford $10 a month for data, might as well make the most out of your sexy iphone.

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  Reply # 283379 17-Dec-2009 10:53
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jen1001: My partner is having the exact same issue with a Nokia E65, and she doesn't use wifi, 3G or GPRS, just texts (TXT200 and receives calls, but rarely makes any). It's been usually a couple of cents every couple of days, up to 10 cents at once in a day!

Vodafone CSRs have been hopeless via email or phone (they've been trying to fob it off) so we went to the Vodafone shop at the Sylvia Park mall in Auckland to get help. The guy there was really good. He said it was the first time he's ever seen that thing happen and couldn't see any suspicious activity from the logs when checking her mobile number. So he's logged with with their IT guys and given us his business card, as he was happy to follow it up from his side too.

We shall wait and see but so far, more impressed with the service in the shop than over the phone Wink

Jen

C4LV1N0: I have a Vodafone NZ prepay SIM card in an iPhone 3G. Every few hours, my prepay balance goes down by around 5-10 cents.
I have turned off 3G, data roaming and removed the APN settings to make sure that apps like Mail aren't using any data, but still I am losing credit. I have also stopped Mail from downloading automatically.
I have TXT2000 and Free Weekends and haven't called anyone recently. I use Wi-Fi for internet on my phone.
Does anyone know why my credit is disapearing? Does anyone else have this problem??

Thanks


Removing the APN does not stop data!


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  Reply # 283383 17-Dec-2009 10:58
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What a friend has done is to get a standard phone, and for "apps" he got an iPod touch. He can run all those apps he wants, connected via WiFi. This way there's no "surprise" data charges on his phone.






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Master Geek


  Reply # 283385 17-Dec-2009 11:00
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I've changed the APN to www.m2.net.nz and since then, my credit has stopped disapearing.

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  Reply # 283387 17-Dec-2009 11:02
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This proves the problem is on your handset actually using the Internet. Since this is an iPhone it could be any of the apps you have installed on your device. Also known is that Safari will continue to refresh pages behind the scenes.

To me it just shows that it's not a case of "PREPAY CREDIT DISAPEARING [sic] SLOWLY???" but "My iPhone is using mobile data and I don't know which apps are using it. But certainly not Vodafone's fault".





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  Reply # 283404 17-Dec-2009 11:20
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I am still using Palm Treo Pro + iPod Touch (1st Gen) and use the WMWiFiRouter to set up my own "MiFi" if I really need to use my iPod Touch on the go to get on to the Internet, otherwise I use my Palm Treo Pro and Twikini or Facebook for WM, or Opera Mobile (cringe) to get on Internet for quick short while.

I'd certainly get iPhone to combine the two into one... BUT in your case sir, you should just have what Mauricio suggested if all you want to do and connected with WiFi.

You're under-valueing the real benefit of iPhone...




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  Reply # 283408 17-Dec-2009 11:25
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C4LV1N0: I've changed the APN to www.m2.net.nz and since then, my credit has stopped disapearing.


Thank you so your phone was using data

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