[TelstraClear] TelstraClear moving Home Internet customers to prepay

Forums › One NZ (including Farmside) › [TelstraClear] TelstraClear moving Home Internet customers to prepay - demands to pay before Christmas!

exportgoldman

1202 posts

Uber Geek
+1 received by user: 3

Trusted

#54567 18-Dec-2009 09:25

Had a fellow staff member which always paid their TelstraClear phone line/internet bill for home recieve a letter from TelstraClear this morning advising that she is being moved from in arrears to in advance (pre-paid) billing.

She rang them up and you cannot opt out of it, and it's happening in this pay cycle.

I assume it's not just her which is being moved to pre-pay so I think this will catch a lot of people offguard at Christmas time, having to pay 2 months worth of phone bills at Christmas time.

Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

freitasm

BDFL - Memuneh
80646 posts

Uber Geek
+1 received by user: 41025

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#283639 18-Dec-2009 09:33

Did your friend have already received the invoice confirming there are two months being charged?

Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies

Support Geekzone by subscribing (browse ads-free), or making a one-off or recurring donation through PressPatron.

magu

Professional yak shaver
1599 posts

Uber Geek
+1 received by user: 7

Trusted

BitSignal

Lifetime subscriber

#283640 18-Dec-2009 09:35

Interesting. I've opted to signup for Telstra's ADSL2 service in North Shore about 45 days ago. The guy was very anxious to get everything signed up quickly and then told me my service would be changed from the 21st of November.

There's still no word from them. Really, really disappointed, since I've praised them to lots of customers based on previous experiences in dealing with their team.

This would surely piss me off even more.

"Roads? Where we're going, we don't need roads." - Doc Emmet Brown

chiefie

I iz your trusted friend
5877 posts

Uber Geek
+1 received by user: 151

Retired Mod

Trusted

Lifetime subscriber

#283656 18-Dec-2009 09:58

~~Hmm unless I read my bill wrong, isn't it always been prepay? You paid ahead of the month that you'll be using, and you pay arrear for the overage charges.. ??~~

The above was my bill and yes, it has always been arrear... Hmm... Would like to hear from TCL to get confirmation on this matter.

Internet is my backyard...

«Geekzone blog: Tech 'n Chips Takeaway» «Personal blog: And then...»

Please read the Geekzone's FUG

Behodar

11089 posts

Uber Geek
+1 received by user: 6069

Trusted

Lifetime subscriber

#283707 18-Dec-2009 11:50

My latest bill, dated 26/11/09, seems to do two different things.

Big Back Yard 21/11/09 - 20/12/09
PhoneLine Basic 19/10/09 - 18/11/09

Robz

112 posts

Master Geek

#283711 18-Dec-2009 12:07

I have just checked my last invioce and it appears that the "fixed" charges are in advance and the variable ones for past. So on my bill (dated 19th November) Telephone, Internet and TV are for the period 18/11 to 17/12. Phone calls (to mobiles/tolls) and additional traffic usage is for the past...

So I am not sure if this has changed too much at all

"Those who dream by day are cognizant of many things which escape those who dream only by night" - Edgar Allan Poe, 1809 - 1849

bazzer

3438 posts

Uber Geek
+1 received by user: 267

Trusted

#283733 18-Dec-2009 13:08

I wish they would change it and bill all those variable ones in advance too, it would make things much easier to understand on the bill with everything being charged for the same time periods!

AliExpress

Shop now on AliExpress (affiliate link).

nutbugs

272 posts

Ultimate Geek
+1 received by user: 47

Lifetime subscriber

#283737 18-Dec-2009 13:15

bazzer: I wish they would change it and bill all those variable ones in advance too

That would be a good trick! Billing for variable usage in advance? :)

Behodar

11089 posts

Uber Geek
+1 received by user: 6069

Trusted

Lifetime subscriber

#283738 18-Dec-2009 13:15

How can they charge for a variable product in advance, if it varies?

Edit: Bah! You type too fast :P

bazzer

3438 posts

Uber Geek
+1 received by user: 267

Trusted

#283742 18-Dec-2009 13:21

It might be a bit tricky, but sounds like typical TelstraClear copout. Put it in the "too hard basket".

exportgoldman

1202 posts

Uber Geek
+1 received by user: 3

Trusted

#284746 23-Dec-2009 00:37

I will check the details and hopefully get the letter she recieved, sorry for no reply this discussion dropped off the front page and this months been madness. Roll on Christmas sleep!!!

Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.