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Forums › Vodafone New Zealand › Some premium SMS users to get refunds


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#54908 23-Dec-2009 01:13
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This relates to TNZ too, but it seems that most of the whining is at Vodafone for some reason about these things -

It seems the Commerce Commission has finally managed to prosecute a text trivia provider for something, and the company TMG is refunding all subscription payments made for their 8555 premium message number.

So, if you ended up paying these guys money, you can get a refund from http://text8555.com/refunds/.

Way to publicise the Commerce Commission decision though - it seems the midnight ads are specifically scheduled to reach as few people as possible so they don't have to give any money back.

And good luck prepay customers proving how much money you paid them.  Surely either this company or the telcos (VFNZ and TNZ) could dig this up off their own systems?  Seems a bit dumb expecting people who don't get bills to provide proof of payments to one short code.




I finally have fibre!  Had to leave the country to get it though.

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BDFL - Memuneh
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#284754 23-Dec-2009 06:51
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"4. Please provide proof of purchase by uploading to the below web form in one of the following formats; JPG, GIF or PDF:
a) For post paid mobile telephone subscriptions, please provide a copy of your phone bill showing the subscription amounts paid to 8555;
b) For pre paid mobile telephone subscriptions, please provide a copy of your top-up receipt or bank/credit card statement showing the subscription amounts paid to 8555."

Good luck to prepaid users getting this information. On Vodafone they will actually have to pay to get this out of the telco.




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